Director, Network Engineering

Location Name DE, Wilmington
Date Posted
2 months ago(10/2/2023 4:00 PM)
Berkley Technology Services LLC
Primary Location
Information Technology

Company Details

Berkley Technology Services (BTS) is the dynamic technology solution for W. R. Berkley Corporation, a Fortune 500 Commercial Lines Insurance Company. With key locations in Urbandale, IA and Wilmington, DE, BTS provides innovative and customer-focused IT solutions to the majority of WRBC’s 60+ operating units across the globe. BTS’s wide reach ensures that ideas and opinions are considered at every level of the organization to guarantee we find the best solutions possible.  


Driven by a commitment to collaboration, BTS acts as consultants to our customers and Operating Units by providing comprehensive solutions that not only address the challenge at hand, but proactively plan for the “What’s Next” in our industry and beyond.  


With a culture centered on innovation and entrepreneurial spirit, BTS stands as a community of technology leaders with eyes toward the future -- leaders who truly care about growing not only their team members, but themselves, and take pride in their employees who shine. BTS offers endless ways to get involved and have the chance to grow your career into a wide range of roles you'd never known existed. Come join us as we push forward into the future of industry leading technological solutions.  


Berkley Technology Services: Right Team, Right Technology, Simple and Secure. 


The Director, Network Engineering is an advanced technical leader; responsible for the ongoing, smooth and seamless operations of the network and telephony teams and is the escalation point for all network-related issues.  The ideal candidate will have strong people management experience along with hands-on experience with network equipment, protocols, and tools as well as related infrastructure.  This individual will be responsible for project organization and execution, and will participate in design, vendor evaluation/management, and implementation across multiple projects.  The Director, Network Engineering will provide technical direction and supervision globally in the development, implementation, and support of network systems and make recommendations in areas that require a high level of technical competency. 


  • Responsible for managing and operating the WRBC global network.
  • Provide leadership to effectively manage demands from projects, technology upgrades, and break-fix/enhancements; prioritizes and communicates work to stakeholders.
  • Support adoption of new technologies and tools and recommend capability improvements to network engineering; effectively research and recommend viable alternatives.
  • Champion CI/CD methods for configuration variation reduction and minimize direct production access.
  • Provides leadership and coordination on network engineering projects.
  • Lead service restoration for crisis/incident management events as needed, complete RCA and problem management steps for full resolution.
  • Ensure service level targets are met and address any service level deficiencies.
  • Partner with Information Security to mitigate cyber risk issues and emerging threats.
  • Responsible for upgrades, patches, as required, and meeting all security and compliance requirements.
  • Participate in audits and other compliance activities and provide information related to network-specific processes, practices, tools, and configurations.
  • Identify areas for process and efficiency improvement within Network Engineering; recommend prioritized enhancements and oversee implementation.
  • Measure and monitor network performance; proactively address issues before they become incidents.
  • Mentor and develop Network personnel to ensure all staff have the necessary skill sets to perform their job functions and meet departmental and individual goals.
  • Continue to develop technical and professional skills through trade publications, manuals, seminars, and courses.
  • Performs all other related duties as assigned.
  • Is subject to on-call 24 hours, 7 days a week.


  • Minimum of 10 years of demonstrated experience in the management and operation of network and telecommunications services in a large corporate environment.
  • Bachelor's degree in computer science or information systems.
  • Minimum of 5 years of experience managing and leading network engineers in 24x7x365 data center and Cloud environments.
  • Minimum of 5 years of network and infrastructure experience working in a geographically dispersed on-premises data center environment (2+ data centers).
  • Minimum of 5 years of network and infrastructure experience specific to large organizations (5000 employees minimum).
  • Minimum of 2 years of network experience working in an industry-leading IaaS or PaaS Cloud environment (Azure, AWS, GCP).
  • Working knowledge of Cisco network equipment, Avaya PBX, and telecom technology (e.g., UVN, Sonet, Frame, SIP, VPN).
  • Strong network troubleshooting, process workflow, and communication skills.
  • Proven track record of configuration standardization and use of CI/CD methods.
  • Ability to lead, manage, motivate, and develop staff, and work collaboratively with other teams.
  • Ability to exercise independent judgment in planning, organizing, and performing network analytical tasks.
  • Extensive knowledge of network architecture, protocols and Active Directory is required. At least 5 years of experience providing enterprise managed network services (i.e. Router, Switch, BGP, QoS, VoIP)
  • Must have ability to communicate, motivate, and organize projects among a broad spectrum of personnel throughout the network, frequently under deadline pressure.
  • Excellent oral and written communication skills, including the ability to interact effectively with executives, engineers, vendors and peers.


Preferred Qualifications:

  • Current advanced network technical certification (e.g., CCIE/CCNP, JNCIE/JNCIS, CCNA/CCDA, CCVP) or other relevant industry certification.
  • Network Architect experience.
  • Global network experience.
  • Experience in the Insurance field


The Company is an equal employment opportunity employer. 


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