Complex Claims Consultant - Property

Location Name IA, Urbandale - 11201 Douglas Avenue
Date Posted
1 month ago(5/16/2024 9:34 PM)
Continental Western Group
Primary Location
NE, Lincoln

Company Details


Continental Western Group is a regional property casualty insurance company that offers commercial products and services through independent agents in the Midwest. With a culture that focuses on innovation and inclusion, CWG has been rated as a Best Place to Work by Business Insurance twice in a row, in 2020 and 2022.


At CWG, employees are empowered to “Find Greater”. This philosophy encourages us to do more than we thought we would be capable of from the greatness we already hold inside us. We encourage, invest, and are committed to our employees’ ongoing education and career development.  If you value integrity, challenging opportunities, positive results, effective communication, expanding technology, and continuous professional development, CWG might be the right fit for your next career move.

#LI-AV1 #LI-Remote

This role can be based in one of our three offices which offer a hybrid work schedule with 4 days in the office; and 1 day remote where it makes sense to do so.


  • Urbandale, IA
  • Lincoln, NE
  • Luverne, MN

We're also open to a fully remote colleague but they must live within the CWG territory:  WY, CO, ND, SD, NE, KS, MN, IA, MO, WI, IL, IN or MI.


The Company is an equal employment opportunity employer. 



As a Complex Claims Consultant for the Property team, you'll manage and/or monitor complex, high-exposure Property claims by providing technical advice and direction in the areas of coverage, investigation, reserves, evaluation, compensability and damages and well as defense strategy and resolution.  You'll also monitor and provide departmental guidance on compliance related activities.  


What you can expect:

  • Culture of innovation, teamwork, supportive colleagues and leaders willing to invest in talent
  • Internal mobility opportunities - be part of our succession plan
  • Visibility to senior leaders and partnership with cross functional teams 
  • Opportunity to impact change
  • Benefits – competitive compensation, paid time off, comprehensive wellness benefits and programs, employer funded health savings account, profit sharing, 401k, paid parental leave, employee stock purchase plan, tuition assistance and professional continuing education

We'll count on you to:

  • Monitor complex and/or high-exposure claim files and directs the technical and tactical direction of the claims.  Provides technical advice and guidance to claims staff through effective coaching and mentoring.  Participates in pre-trial and roundtable discussions designed to assure timely and accurate claim file reserves and resolution of claim.   
  • Participate in the claim file / law firm audit process to assure compliance with company policies and procedures
  • Manage and handle complex and/or high-exposure claims investigation and evaluation, including coverage, investigation, reserves evaluation of compensability and damages, recovery and resolution 
  • Participate in special projects designed to improve organizational performance
  • Monitor, maintain and report on performance of outside vendors; serve as the single point of contact for vendor performance issues
  • Coordinate and conduct technical training for claims staff



What you need to have:

  • 10+ years related experience with high-level, complex property claims; or equivalent combination of education and experience
  • Ability to travel overnight as needed for training, auditing or claims handling
  • Possess strong customer orientation
  • problem analysis and problem resolution skills
  • Regularly and consistently demonstrates commitment to company values and guiding principles
  • Proficient with Microsoft Word, Excel, Outlook and PowerPoint
  • Valid driver’s license for travel
  • Completion of or working toward AIC, CPCU, SCLA or similar designation

What makes you stand out:

  • Bachelor’s Degree preferred but not required
  • Interpersonal and communication skills including presentation skills
  • Excellent organizational and prioritization skilss to manage multiple tasks in a fast-paced environment
  • Capable of managing projects and communicating effectively with all levels of the organization


Additional Company Details

We do not accept unsolicited resumes from third party recruiting agencies or firms.

The company offers a competitive compensation plan and robust benefits package for full time regular employees.

The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.

Sponsorship Details

Sponsorship not Offered for this Role


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