Berkley Southeast Insurance Group (BSIG) is a member company of W. R. Berkley Corporation, a Fortune 500 Company, whose insurance company subsidiaries are rated A+(Superior) by A. M. Best Company. BSIG provides local underwriting, risk services, claim, marketing and audit services for agents and policyholders in Alabama, Georgia, Mississippi, South Carolina, North Carolina and Tennessee. We take a broad approach to underwriting for ‘best in class’ businesses, primarily in: construction, light manufacturing, wholesale, distribution and business service industries.  #LI-AV1  #LI-Hybrid

 

This role will be based in our Lawrenceville, GA office.  We offer a hybrid work schedule with 4 days in the office and 1 day remote where it makes sense to do so.

 

The company is an equal employment opportunity employer.

 

The Claims Support Representative/Technician (CCS Rep) is responsible for accurately entering first notice of loss information into the claims management system whether the loss was reported by phone, fax, email or regular mail to the Berkley Southeast Insurance Group (BSIG).

 

In addition, the CCS Rep will support the Claims Operations in the processing of claims, primarily by indexing/assigning correspondence to the appropriate claim file.

this role may also support other functional areas.

 

Provide superior customer service and support to external and internal customers of the Claims Creation & Support Unit, while displaying empathy and exhibiting confidence to those reporting a new loss.

 

Key Functions will include but not limited to:

• Accurately and efficiently enter new loss information into BSIG’s claims
• management system, including losses that may be phoned into the company by an
• insured, a claimant or an agent, and then accurately direct those losses to the proper claims handling unit.
• Accurately and efficiently index electronic mail (including emails) to the proper claims file in the company’s claims management system.
• Provide a clerical support function for claims representatives, which includes entering new vendors into system once the W9 form is received and other system support functions.
• Complete special projects as assigned and provide support where needed. This includes participating in BSIG cross-functional teams as assigned.
• Adhere to standards and/or metrics established in the department; be they production related or quality specific.
• Exhibit professional behavior at all times while representing or being identified as an employee of BSIG
• Establish and maintain effective and professional working relationships with the units, clients, providers and other departments of BSIG.

• College preferred and/or one to three years of work experience; or equivalent combination of education and experience.
•  Ability to read, analyze, identify mail and complete detail indexing of documents and assign a document to the proper claim file with appropriate notations. This includes being able to distinguish between document types and be capable of interpreting technical inquires and routing to proper personnel for response or handling.
• A strong desire to assist others, whether that means an internal or external customer to BSIG.
• Must have strong computer skills including Microsoft Office products as well as strong typing skills
• Knowledge of insurance policies, claim adjusting procedures and systems a plus, but not required
• Prior call center experience a plus

 

 

We do not accept any unsolicited resumes from external recruiting agencies or firms.

The company offers a competitive compensation plan and robust benefits package for full time regular employees.

The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.

Sponsorship not Offered for this Role