Berkley Technology Services (BTS) is the dynamic technology solution for W. R. Berkley Corporation, a Fortune 500 Commercial Lines Insurance Company. With key locations in Urbandale, IA and Wilmington, DE, BTS provides innovative and customer-focused IT solutions to the majority of WRBC’s 60+ operating units across the globe. BTS’s wide reach ensures that ideas and opinions are considered at every level of the organization to guarantee we find the best solutions possible.  

Driven by a commitment to collaboration, BTS acts as consultants to our customers and Operating Units by providing comprehensive solutions that not only address the challenge at hand, but proactively plan for the “What’s Next” in our industry and beyond.  

With a culture centered on innovation and entrepreneurial spirit, BTS stands as a community of technology leaders with eyes toward the future -- leaders who truly care about growing not only their team members, but themselves, and take pride in their employees who shine. BTS offers endless ways to get involved and have the chance to grow your career into a wide range of roles you'd never known existed. Come join us as we push forward into the future of industry leading technological solutions.  

Berkley Technology Services: Right Team, Right Technology, Simple and Secure.  

The Company is an equal employment opportunity employer. 

The Network Operations Center (NOC) Analyst will be responsible for monitoring and technical troubleshooting equipment within the Data Center.  This group will handle Level 1 troubleshooting for many areas including:  Windows Server, LAN/WAN Networking, Unix/SAN, Security, Wireless and VoIP.  In addition, this group will be responsible for physical installation of all equipment in the Data Center environment.

• Will monitor and maintain systems in a 24x7x365 highly available production environment.
• Provide systems monitoring, reporting, incident handling and troubleshooting of complex technical environments.
• Excellent Level 1 technical knowledge in one or more areas (Network, Wintel, Unix, SAN, VM/VDI, Security).
• Monitor ongoing operations and IT infrastructure performance with applications set to anticipate IT service problems (SolarWinds, Fluke, AppDynamics, StruxureWare, etc.).
• Rack/stack equipment in the Data Center.
• Maintain and update Data Center Infrastructure Management (DCIM) application – StruxureWare.
• Monitor and respond to events within the Building Automation System (BAS).
• Update and maintain documentation associated with processes and procedures (run books).
• Assist with efforts to identify root cause and recommend solutions.
• Maintain and update all Data Center design documentation.
• Work with Facilities to provide Data Center power, cooling and structured cabling requirements.
• Physical installation (include cable/label) of all Infrastructure in Data Center environment.
• Coordinate with management all maintenance work scheduled in the Data Center.
• Identify areas for process and efficiency improvement within the Data Center and Enterprise; recommend prioritized enhancements and oversee implementation.
• Ensure that systemic issues have appropriate resolution paths.
• Identify and document root cause for each event.
• Document and communicate event information using ITSM tool (ServiceNow) and email.
• Excellent interpersonal, written and verbal communication skills.
• Performs all other related duties as assigned.

• Previous experience working in a NOC or a 24x7x365 Data Center environment.
• Experience in network troubleshooting, process workflow and/or communication skills are preferred.
• Ability to exercise independent judgment in planning, organizing, and performing network analytical tasks.
• Must have very strong problem solving skills.
• Excellent oral and written communication skills, including the ability to interact effectively with executives, engineers, vendors and peers.
• Previous knowledge of SolarWinds, Fluke and Application Monitoring is preferred.
• Knowledge of TCP/IP and SNMP.
• Working knowledge of network commands and tools such as Traceroute, NSLookup, TCPdump and Wireshark.
• Experience with networks, routers, switches, servers(Win/Unix/Linux), VMWare, SAN, security, wireless, VoIP, etc
• Experience in the Insurance field preferred.
• Experience working in an IT organization is preferred.
• Associate’s Degree in Computer Science, Information Systems preferred or equivalent work experience.
• Current or working towards industry certifications such as CCNA, VMWare, SolarWinds, Security, etc. is preferred.