Berkley Technology Services (BTS) is a dynamic company committed to providing world class IT services. We offer a unique culture, enabling our team members to be on the cutting edge of technology while delivering high quality solutions. We are looking for outstanding individuals who will bring unique perspectives, insight and innovation to our teams. BTS, a member company of W. R. Berkley Corporation, has facilities located in Des Moines, Iowa and Wilmington, Delaware.

Our functions include working with various third parties to develop, integrate, and support insurance systems of WRBC's operating units. BTS strives to provide these functions in a holistic manner including helpdesk support, system connectivity, and operational support. Additional responsibilities include coordinating communications regarding best practices in the use of our supported systems and researching new technology. At BTS, there are opportunities associated with being a part of an established and empowering corporation while maintaining a positive personal working environment. Additionally, we provide a competitive compensation and benefits package including a casual dress code. BTS is constantly growing and expanding to meet the changing demands of one of the most successful insurance organizations in the world. Visit us at berkley-bts.com to learn more information

Consults with client companies to gather business requirements to bridge the needs of the business with the use of IT.  This includes determining client and organizational needs, system and operational requirements, downstream system impacts, and legal compliance obligations.

• Works with end users and internal staff to develop and translate business requirements for project deliverables.
• Answers developer and end user questions through the development life cycle.
• Completes functional testing on assigned projects.
• Develops customer relationships and has understanding of how corporation/company operates.
• Clarifies and escalates issue gaps through the change control process.
• Provides end-user training and product presentations.

• Suggests improvements in processes used for requirements gathering, design specifications, and software implementations.
• Some travel required up to 15%.

• Bachelor's degree with emphasis in related field or equivalent experience
• 3 - 7 years BA/P&C/functional experience.
• Must have demonstrated the capability of meeting the key accountabilities, or have the ability to learn/perform them.
• Software Development Life Cycle experience.
• Excellent problem solving and analytical skills.
• Strong interpersonal and communication skills, both oral and written.
• Ability to quickly learn new processes and concepts.
• The Company is an equal employment opportunity employer.