Network Support Analyst Intern

Location Name DE, Wilmington
Date Posted
1 month ago(10/27/2022 10:09 AM)
Berkley Technology Services LLC
Primary Location
Hourly/Temporary Positions

Company Details

Berkley Technology Services (BTS) is a dynamic company committed to providing world class IT services. We offer a unique culture, enabling our team members to be on the cutting edge of technology while delivering high quality solutions. We are looking for outstanding individuals who will bring unique perspectives, insight and innovation to our teams. BTS, a member company of W. R. Berkley Corporation, has facilities located in Des Moines, Iowa and Wilmington, Delaware.  Our functions include working with various third parties to develop, integrate, and support insurance systems of WRBC's operating units. BTS strives to provide these functions in a holistic manner including helpdesk support, system connectivity, and operational support. Additional responsibilities include coordinating communications regarding best practices in the use of our supported systems and researching new technology.


At BTS, there are opportunities associated with being a part of an established and empowering corporation while maintaining a positive personal working environment. Additionally, we provide a competitive compensation and benefits package including a casual dress code. BTS is constantly growing and expanding to meet the changing demands of one of the most successful insurance organizations in the world. Visit us at to learn more information.


Joining the Command Center team at Berkley Technology Services (BTS) as an Intern will offer you direct exposure to a wide variety of technologies upon which our business relies. On our team, you’ll be paired with Senior Engineers, Team Leads, and a Manager committed to ensuring you’re exposed to technical areas you’re interested in and others you may not have yet had exposure to.  There are no silo’s at BTS; you’ll have opportunities to take on hands-on tasks that span Network Support, VoIP, Monitoring, Tier 1/2 Triage, and workflow auotmation. Always committed to ensuring minimal to no business interruption, we collaborate with each other and peer engineering teams to incorporate and support current technologies in complex and innovative ways.


In this role, you’ll:

  • Gain exposure to Network Operations and support
  • Troubleshoot and resolve network related incidents if/as they arise including providing updates to related documentation
  • Monitor network alerts and partner with Senior Engineers to resolve issues and/or develop new alerts
  • Participate in firm-wide projects with BTS’ Information Security team such as enhancing security for network validation solutions, identity service management, intrusion / virus detection, and more


  • Registered undergraduate student pursuing a major in an IT-related degree with a preferred overall GPA of 3.0 or higher.
  • At least two years of college or university coursework completed; preference is for some or a majority of that to relate to a technical discipline
  • Prior related co-op, internship, and/or on or off-campus technical experience preferred but not required
  • Some exposure to networking and security technologies including any/all of the following: routers, switches, access points, firewalls, monitoring solutions, etc.
  • Strong problem-solving skills with the ability to troubleshoot and resolve technical issues
  • Prior exposure to scripting (Python, PowerShell, Shell, etc.) preferred
  • Experience with ticketing and monitoring solutions like Service Now, SolarWinds, and Splunk is a plus
  • Demonstrated passion for technology and for learning and exploring unfamiliar technologies
  • Be able to work on a full-time basis for 6 months.


Must be fully vaccinated and remain fully vaccinated against COVID-19. *, unless prohibited by law.


     *Per the CDC, fully vaccinated means at least 2 weeks after (1) a second dose in a 2-dose series, or (2) a single-dose vaccine, and this status and definition applies to COVID-19 vaccines currently authorized for emergency use or approved by the U.S. Food and Drug Administration.


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