Multi-Lines Claims Adjuster

Location Name DE, Wilmington
Date Posted
2 months ago(8/9/2022 8:55 AM)
Berkley One
Primary Location

Company Details



Berkley One exists to insure and protect the lifestyles of a modern generation of affluence. We seek clients that are sophisticated individuals and families who require world-class risk and claims management customized to their needs, a team of select expert independent agents and innovative digital tools to keep it simple and easy. We’ll blend our partners, products and capabilities with all that is Berkley, generating a modern solution for the customers we serve.


Our culture is one of innovation, creativity and teamwork. Our team is highly motivated, passionate about our business, and deeply experienced in developing and delivering product and service solutions in the personal insurance marketplace.


We have an exciting opportunity for a Multi-Lines Claims Adjuster to join our team!  You will be responsible for the handling and resolution of moderately complex claims with a focus on Liability and Auto Physical Damage.  This role will be based in our Wilmington, DE office (hybrid work schedule - 3 days in the office, 2 days remote). 


We have a welcoming culture valuing our employees – we actually trademarked the phrase Everything Counts, Everyone Matters® to describe the Berkley commitment to our people and how we do business. We believe that every person in the organization is important and every accomplishment makes a difference in our results. Come join us!


What you'll do:

  • Handle first and third-party personal lines homeowners, liability, first party medical/PIP and auto physical damage claims of moderate complexity as assigned
  • Appropriately manage claims through coverage analysis, investigation, reserving and resolution
  • Identify and address coverage issues, complete investigation to determine cause & exposure, set timely reserves and develop detailed action plans
  • Negotiate and convey claim settlements within authority limits
  • Establish validity of claims submitted for payment through coverage research and contact with policyholders, claimants and outside parties
  • Research and locate additional information and documentation to investigate, evaluate and properly resolve claims
  • Write denial letters, Reservation of Rights and other correspondence
  • Maintain an effective diary system and document claim file activities in accordance with established procedures
  • Pro-actively manage file inventory to ensure timely resolution of cases
  • Deliver exceptional customer service to meet the needs of the insured, agent and all internal and external customers
  • Perform administrative functions such as expense accounts and time off reporting as required


What we're looking for:

  • Bachelor’s degree or equivalent work experience
  • 2+ years' experience handling first and third party auto physical damage and auto bodily injury/liability insurance claims
  • Experience working with automated claims systems
  • Comfortable working in an environment of changing priorities, business needs, and conditions
  • Exceptional oral and written communication skills, a communication style flexible to the situation, and able to communicate clearly and with a purpose
  • Calm under pressure, possessing excellent organizational skills, integrity, and follow-through on tasks, able to challenge the norms while working collaboratively with colleagues at all levels of the organization
  • A strong sense of accountability and ownership
  • Natural curiosity, a love of learning how things work and always on the lookout for innovative improvements


Additional Company Details

The Company is an equal employment opportunity employer

Additional Requirements

COVID-19 vaccine required unless prohibited by law


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