W.R. Berkley Corporation, founded in 1967, is one of the nation’s premier commercial lines property casualty insurance providers. Each of the operating units in the Berkley group participates in a niche market requiring specialized knowledge about a territory or product. Our competitive advantage lies in our long-term strategy of decentralized operations, allowing each of our units to identify and respond quickly and effectively.

Berkley Small Business Solutions (BSB) is a newly formed operating unit within Berkley.  The new operating unit will offer commercial insurance products for small businesses through a modern technology platform that leverages data and analytics to deliver a superior customer experience.

As part of BSB’s data-driven technology platform, the Senior Business Analyst role is a key role in supporting the business in the development of new software applications, database analysis, and application programming which align with the business goals and objectives, supporting internal and external business partner requirements; standardizing the quality assurance procedure for software; overseeing testing and resolve software defects; developing and maintaining system documentation; investigating and reconciling system and workflow problems; assisting in the design, engineering, implementation and support of information systems in business production.

Tactically, this role provides continuity between business and technology teams in designing, developing, and programming of systems applications and complex reports; also, a key contributor to provide technical assistance to business partners and business knowledge assistance to technology teams.

• Establish and maintain positive partnership between business and technology teams to manage priority and expectations of overall issues and deliverables.
  • Have a good understanding of P&C business, products, and markets, family with underwriting process from prior experience, be able to use the business background and process experience to drive progress.
  • Suggest improvements in processes used for requirements gathering, design specifications, and software development.

• Work with end users and business partners to develop business requirements for multiple and/or high-profile projects.
  • Develop business specifications, write user stories for complex application systems and business reports.
  • Facilitate requirement and design discussions.
  • Provide subject matter expertise and deep functional product expertise, including upstream/downstream impact of changes.
  • Analyze business issues and problems with the purpose of providing systems solutions.
  • Able to make multiple recommendations on how to improve business processes/workflow. 

• Work with technology teams to effectively engage with business teams to develop, maintain, and continuously improve business systems and solutions.
  • Lead meetings with technology and/or business teams regarding projects, enhancements, and support in a streamlined way, for example, SAFe Agile.
  • Document and maintain documentation of systems and programs.
  • Assist with resource planning, project planning and time tracking.
  • Analyze business rules and entry of coding into systems tables as required for systems applications to run properly.
  • Setup and maintain application system configurations and tables.
  • Generate reports and support business partners in their development of reports from system application data bases.
  • Provide quality assurance services to assure systems, reports and programs perform as designed.
  • Assist with unit testing of individual systems and reports.
  • Assist with end-to-end functional testing on assigned projects.
  • Provide end-user training and product presentations.
  • Provide 2nd Tier application support by coordinating with multiple technology and business teams.
  • Troubleshoot business issues with systems and reports.
  • Clarifies and escalates issue gaps through the change control process.
• Self-starter, require little oversight.
• Able to mentor junior Business Analysts.

• 7+ years BA/P&C/functional experience
• Bachelor’s degree with emphasis in related field or equivalent experience
• A practical understanding and hands-on experience of data modeling and analysis
• Must have demonstrated the capability of meeting key accountabilities, or have the ability to learn/perform them
• Software Development Life Cycle experience and proficient in using related software and tools
• Deep familiarity with Agile is preferred.
• Excellent problem solving and analytical skills
• Strong interpersonal and communication skills, both oral and written
• Ability to work well with people, be highly self-motivated, and encourage others
• Ability to quickly learn new processes and concepts
• Strong sense of ownership, urgency, and drive
• A self-starter with the ability to manage time effectively, and work within a demanding, challenging and ever-changing environment.
• Demonstrated ability to achieve stretch goals in a highly innovative and fast-paced environment
• Committed and passionate about delivering high-quality work

Education Requirement

• Bachelor’s Degree in business administration, finance, or information systems

Berkley Core Competencies

Communication

Customer Focus and Teamwork

Flexibility

Delivers Results

Technical & Job Excellence

Accountability