Auto Physical Damage Claims Rep

Location Name VA, Glen Allen - 4820 Lake Brook - Suite 300
Date Posted
1 month ago(5/18/2022 3:21 PM)
Berkley Mid-Atlantic Grp
Primary Location
US-VA-Glen Allen

Company Details



Berkley Mid-Atlantic Group is a regional insurance operation offering commercial propertycasualty coverages in Delaware, the District of Columbia, Maryland, Virginia, Ohio and Pennsylvania. Named one of the Best Places to Work in Insurance since 2010, our employee centric culture encourages open communication and facilitates outstanding career opportunities. We are a business entity of the W. R. Berkley Corporation.



The Commercial Auto Property Damage Claims Adjuster investigates, evaluates, reserves, negotiates and resolves auto damage claims in multiple jurisdictions and in accordance with Best Practices.  S/he provides quality claim handling and superior customer service on assigned claims, while engaging in indemnity & expense management.  This includes promptly managing claims by completing essential functions including contacts, investigations, damages developments, evaluations, reserving and dispositioning.  Duties and responsibilities include but are not limited to:

  • Develop action plans and handle claims from assignment to early conclusion. 
  • Review incoming mail daily, responding as needed to bring the claim to a prompt fair conclusion and seeking supervision as needed. 
  • Prepare loss reports as needed to include updated action plan and recommended reserves.  Maintain a current diary on outstanding claims. 
  • Meet or exceed specific objectives for service, quality, and reserving standards and other measurable performance items.  


  • BA/BS degree preferred.
  • 3 to 5 years of experience in a commercial Auto Property damage claims handling.
  • Proven ability to identify and address coverage issues, complete investigations to determine exposure, set timely reserves, and develop detailed action plans. 
  • Excellent communication and negotiation skills. 
  • Knowledge of litigated claims and tort law ideal. 
  • Computer proficiency with Microsoft Suite of products required.
  • Experience working with Guidewire and other claims related systems or the ability to learn them required.
  • Able to travel as needed on an infrequent basis both locally and at times overnight
  • Must be fully vaccinated and remain fully vaccinated against COVID-19. *, unless prohibited by law.

Additional Company Details

The Company is an equal employment opportunity employer.

Additional Requirements

*Per the CDC, fully vaccinated means at least 2 weeks after (1) a second dose in a 2-dose series, or (2) a single-dose vaccine, and this status and definition applies to COVID-19 vaccines currently authorized for emergency use or approved by the U.S. Food and Drug Administration.


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