Berkley

Senior Claims Specialist

Location Name NY, Albany - 20 Corporate Woods Boulevard
ID
2021-6201
Date Posted
2 months ago(11/30/2021 4:45 PM)
Company
Acadia Insurance
Primary Location
US-NY-Albany
Category
Claims

Company Details

Acadia Insurance is a regional property casualty insurer with offices throughout the Northeast.  As a member of W.R. Berkley Corporation (NYSE: WRB), one of the largest property casualty insurance holding companies in the United States, our financial strength and integrity are two of the main reasons why Independent Agents place business with us.  Acadia is rated A+ (Superior) by A.M. Best, with an A+ claim paying ability rating by Standard & Poor’s. 

 

At Acadia, we value our employees, our customers and our communities.  Employees at Acadia are part of a progressive company where everyone can make a difference.  We promote an inclusive environment which encourages continuous learning and the chance to grow and develop. 

Responsibilities

Investigate, evaluate and resolve assigned claims in accordance with company standards, procedures, and state regulatory requirements.

  • Perform investigations in a timely and thorough manner to ensure accurate decisions on coverage, liability, and damage issues affecting claim resolutions.
  • Effectively negotiate with insureds and third-parties, listening carefully to their demands and using an objective approach to resolve the claim fairly.
  • Control file-related expenses through efficient utilization and monitoring of "outside" vendors.
  • Inform other departments of positive/negative conditions noted during investigations which may impact company results.
  • Manage existing workloads effectively to achieve quality and quantity production goals while providing superior customer service.
  • Participate in special account reviews and present agents and insureds with recommendations for improving their loss ratio and information on best practices.
  • Under general direction, handles the most complex cases and those involving the most complex questions of coverage, compensability, legal liability and damages.
  • Handles most complex bodily injury, property damage and workers’ compensations cases utilizing experts and outside firms as required.
  • Works closely with underwriting in developing and interpreting policy language and, in conjunction with loss control, assists in the analysis and recommendations on loss sensitive and special accounts.
  • May serve as team leader or mentor in the training and development of less experienced staff and provides input in roundtable discussions.
  • Attends settlement conferences, trials and mediations on a regular basis.

Qualifications

Bachelor's degree (B. A.) and a minimum of five years of related experience and/or training or equivalent combination of education and experience.

 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.  Ability to write reports, business correspondence, and procedure manuals.  Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.  Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.  Ability to apply concepts of basic algebra and geometry.  Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.  Valid Driver's License and Adjuster's license in states where required.

 

Must be fully vaccinated and remain fully vaccinated against COVID-19 unless prohibited by law. * 

The Company is an equal employment opportunity employer. 

 

 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is frequently exposed to outside weather conditions.  The employee is occasionally exposed to wet and/or humid conditions; moving mechanical parts; high, precarious places; fumes or airborne particles; toxic or caustic chemicals; extreme cold; extreme heat; risk of electrical shock; risk of radiation; and vibration.  The noise level in the work environment is usually moderate. 

 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is regularly required to talk or hear.  The employee frequently is required to sit; use hands to finger, handle, or feel; and reach with hands and arms.  The employee is occasionally required to stand; walk; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell.  The employee must occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

 

     *Per the CDC, fully vaccinated means at least 2 weeks after (1) a second dose in a 2-dose series, or (2) a single-dose vaccine, and this status and definition applies to COVID-19 vaccines currently authorized for emergency use or approved by the U.S. Food and Drug Administration.

 

Additional Requirements

Must be fully vaccinated and remain fully vaccinated against COVID-19 unless prohibited by law. *
The Company is an equal employment opportunity employer.

*Per the CDC, fully vaccinated means at least 2 weeks after (1) a second dose in a 2-dose series, or (2) a single-dose vaccine, and this status and definition applies to COVID-19 vaccines currently authorized for emergency use or approved by the U.S. Food and Drug Administration.

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