With over 35 years of proven expertise in the workers' compensation industry, Key Risk delivers innovative and responsive solutions that provide our clients the freedom to do what they do best. Offering guaranteed cost options to employers nationwide, Key Risk focuses on delivering products and services within specialized verticals to reduce workers' compensation exposures and deliver industry-leading results.
All products and services are distributed through appointed insurance agents and brokers. Key Risk is a member company of W. R. Berkley Corporation, whose insurance company subsidiaries are rated A+ (Superior), Financial Size Category XV by A.M. Best Company and A+ (Strong), by S&P.
For further information about Key Risk please visit www.KeyRisk.com.
This role focuses on the overall client experience for the specialty programs at Key Risk and serves as a workers compensation client liaison in specialty industry segments. This includes, but is not limited to, Temporary Staffing, Professional Employer Organizations (PEO) and employers requiring USL&H coverage. Through strategic planning and the development of targeted resources, the Client Experience Specialist is responsible for aligning services to meet the needs of both new and existing accounts. This position includes daily account management tasks focused on ensuring seamless and continuous support. This role provides our clients with consultative solutions that maximize value and results for their business and growth for our company.
Primary responsibilities include providing employers and agents with ongoing communications on their workers compensation programs inclusive of claim correspondence, addressing service success/issues and maintaining appropriate documentation and account records. Actively participate in creating and supporting safety and risk management plans to maintain profitable client accounts and proactively apply business strategies to achieve department and corporate goals.