Berkley

Claims Support Specialist

Location Name FL, Jacksonville
ID
2021-5848
Date Posted
1 week ago(11/23/2021 1:16 PM)
Company
Carolina Casualty Ins Grp
Primary Location
US-FL-Jacksonville
Category
Claims

Company Details

Carolina_Casualty_Logo

 

Carolina Casualty is a member company of W. R. Berkley Corporation, an insurance holding company that is among the largest commercial lines insurance writers in the United States. We specialize in liability, physical damage, cargo and other insurance solutions for the commercial auto markets including trucking, public transportation and others. 

 

We maintain some of the lowest claim adjuster pending claim counts in the industry. Our adjusters are part of a culture that emphasizes inclusion, collaboration, innovation, and team. Our culture is one where your work is recognized and appreciated. If you want to contribute to an organization where you matter and where you can make a difference, then search no further.

Responsibilities

The Claims Support Specialist is responsible for providing administrative claims support.  Duties and responsibilities include but are not limited to:

  • Ensure external and internal customers have an outstanding experience with the department and deescalate customers who are upset or frustrated
  • Take first notice of loss reports, accurately enter new loss information into the claim system, route the claims for assignment to the correct adjuster
  • Draft and send initial contact letters, gather policy documents, order police reports, coordinate vendor assignments
  • Assist adjusters with SIU referrals, acknowledgement letters, and vendor payments
  • Draft correspondence such as underwriting advisories and client contact letters
  • Maintain data and update Excel Worksheets
  • Process and attach mail/email/faxes/physical evidence into the correct claim files, accurately label and categorize the same
  • Serve as first level of contact for external customer service inquiries
  • Notify business partners by phone/email regarding messages, inquiries and claims issues
  • Request W9 forms from vendors
  • Process expense/invoice payments
  • Post financial transactions such as salvage, subrogation and deductible recoveries to the claim system
  • Prepare check attachments
  • Download claim files to CDs for Attorney and Suit Assignments
  • Transfer data received via CD to the claim system
  • Prepare Attorney Assignment packets for law suits to include specific attachments, file copies, and prepare for mailing
  • Transcribe recorded statements
  • Update/maintain On-Call lists
  • Assist Claim Adjusters with administrative and clerical assignments

Qualifications

  • Bachelor’s Degree preferred
  • 5 + years of customer service experience ideal
  • Strong organizational, time management and multi-tasking capabilities required
  • Self-motivated and results oriented
  • Capable of working with internal and external teams and partners
  • Superior customer experience skills
  • Positive attitude and professional demeanor
  • Strong computer skills, including Excel and Outlook, and the ability to master multiple policies and claims

Additional Company Details

The Company is an equal employment opportunity employer.

Additional Requirements

COVID-19 vaccine required unless prohibited by law.

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