Agency Experience Manager - New York

Location Name NJ, Morristown - Suite G50
Date Posted
3 weeks ago(11/9/2021 10:57 AM)
Berkley One
Primary Location
NY, New York - 757 Third Ave - 10th Floor

Company Details



Berkley One exists to insure and protect the lifestyles of a modern generation of affluence. We seek clients that are sophisticated individuals and families who require world-class risk and claims management customized to their needs, a team of select expert independent agents and innovative digital tools to keep it simple and easy. We’ll blend our partners, products and capabilities with all that is Berkley, generating a modern solution for the customers we serve.


Our culture is one of innovation, creativity and teamwork. Our team is highly motivated, passionate about our business, and deeply experienced in developing and delivering product and service solutions in the personal insurance marketplace.


Berkley One, a Berkley company, is hiring an Agency Experience Manager to support the development of various marketing, branding and sales programs. This job will support growth in New York City and Long Island. 


This role, an important individual contributor to the Berkley One brand, will be responsible for driving successful, productive relationships and growth with our agency partners and other networking partners. The ideal candidate will have experience contributing to successful marketing strategy and delivery.


Ideal Candidate
The ideal candidate for this role will have a background in insurance and developing relationships with agencies. Experience working in an agency, underwriting or similar role, and are now looking to take on more responsibility in a field facing position with a top tier insurance carrier.


What you will do

In collaboration with and at the direction of the Vice President Agency Experience Manager and Senior Vice President of Marketing & Distribution:


  • Execute agency management strategies, including distribution management activities, in order to meet or exceed growth and profit targets by state and by agent/broker.
  • In assigned geography, identify and appoint new agent/broker partners who will positively contribute to the growth of Berkley One, as well as manage out non-performing agents. 
  • Lead agency business planning, including new business, retention, hit ratio, profit, efficiency and other targets.
  • Execute activities and projects relative to business development, lead generation, networking and events, campaign management and brand building.
  • Travel throughout the assigned territory in NYC / Long Island is required (40%).

In collaboration with inside sales:


  • Provide quote coaching and other new business assistance to agency partners.
  • Track agency partner financial performance and pro-actively adjust strategies and tactics to leverage opportunities, revenue generation and the establishment of the Berkley One brand.
  • Build successful connections between agency partners and relevant Berkley One functions in order to deliver exceptional customer service.
  • Contribute to build of distribution capabilities in support of Berkley One’s business strategies and goals.


What you will need

  • Experience contributing on a high performing marketing/sales team in a high growth, fast paced environment. You are an outstanding collaborator.
  • Incredible empathy and understanding of the needs of our customers, both insureds and their agents alike. You will be an excellent, pro-active advocate for Berkley One customers and are passionate about their brand experience.
  • Exceptional oral and written communication skills. Your communication style is flexible to the situation. You communicate clearly and with a purpose.
  • A love of process and optimization. You are excited about the opportunity to experiment with building the Berkley One brand and telling the Berkley One story across multiple channels.
  • Calm under pressure. You have excellent organizational skills, integrity, and great follow-through on tasks. You are comfortable challenging norms while working collaboratively with colleagues at all levels of the organization.
  • You have a strong sense of accountability, fun and adventure.
  • Natural curiosity. You love learning how things work and you are always looking for innovative improvements.
  • Minimum 3-5 years of successful agency management experience (high net worth insurance experience preferred, but not required) or equivalent.
  • Bachelors’ degree or equivalent.
  • This position is Exempt-Administrative.

Additional Company Details

The Company is an equal employment opportunity employer.

Additional Requirements

COVID-19 vaccine required unless prohibited by law.


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