Billing Support Manager

Location Name AZ, Scottsdale - 14902 N 73rd Street
Date Posted
5 months ago(8/10/2021 1:16 PM)
Berkley Aspire
Primary Location

Company Details

Berkley Aspire_Logo

Berkley Aspire is passionate about making excess and surplus lines business easy to transact.  We differentiate ourselves by continually innovating to bring market-leading technology and services to our agents and their clients.  From direct bill with installments, to not requiring renewal applications for 80% of our small business policies, we focus on making it easy, expeditious, and efficient for agents and consumers.

Berkley Aspire writes from small, minimum premium, policies to accounts over six figures.  We offer General Liability, Property, Inland Marine and Umbrella policies through Berkley appointed agencies in 49 states.


Lead the Billing & Tax Support team to ensure efficient, timely, and accurate Account Receivable and Surplus Lines Tax handling operations, including collections, agency billing, direct billing, cash application, write-offs, month-end close duties, and surplus lines tax reporting and filings.

Coordinates the unit workflow by developing a trained, competent, well-motivated staff utilizing effective leadership and team building skills, providing training programs, career planning and implementing departmental objectives consistent with the company’s mission, vision and objectives.

  • Manages, evaluates and monitors the premium recovery procedures, production goals, workflow guidelines using and displaying effective leadership skill to achieve optimum performance and premium recovery results.  Analyzes and monitors staff’s quality and training of personnel in accordance with company and department guidelines. 
  • Responsible for the interviewing and hiring of department staff. Complete performance and salary appraisals, promotions for subordinates, written warnings, scheduling of vacation time, regulation of overtime and compressed work week schedules.  Conduct individual coaching sessions and departmental meetings.
  • Prepares the departmental budget which includes salary administration, equipment needs, training expenses, travel expenses, and collection expenses and results.
  • Manages the daily deposit and monthly reconciliation of cash receipts.
  • Administrator for operational tasks within the online banking product to carryout cash management responsibilities. This includes Fraud Management and bank reconciliations. 
  • Coordinates the development, implementation and communication of new procedures and changes in procedures within the business units to improve efficiencies in the workflow, develops an effective staff and strengthens customer focus.
  • Meets, assists and communicates effectively with agents, insureds, attorneys, collection vendors, on the accuracy, compliance and resolution of complex audit disputes regarding audit premium due. Travels to represent company at mediations and settlement cases involving additional premium due, if needed.  Meets and maintains a good working relationship with outside collection vendors to ensure cost, timely service and quality work are provided.
  • Manages the monthly, quarterly, and annual reporting, filing and paying of surplus lines taxes and fees for all policies in the state mandated time frame. Making sure to keep all fines and penalties per predetermined guidelines.


  • Minimum five years of Account Receivable/Billing experience required.
  • Minimum three years of Account Receivable team management experience required.
  • A minimum of five years insurance related experience including basic knowledge of insurance policies and premium transactions preferred.
  • Excess and Surplus lines background is preferred.
  • CPA Certification is preferred.
  • Bachelor’s degree or equivalent combination of education and experience is preferred.
  • 10 key skill required.

  • Basic bookkeeping and reconciliation knowledge.

  • Strong customer service background working in a professional environment is required.

  • Must have intermediate knowledge of computer programs in a Windows environment, including Word, Excel and Outlook

  • Ability to work with minimal supervision

  • Ability to handle confidential information

  • Sound judgement and decision-making skills; ability to research, analyze and resolve complex situations; creative thinking and problem-solving skills; attention to detail; and above-average organizational skills are required.

  • Interpersonal communication skills and the ability to successfully work with all personality types and achieve desired results.

Additional Company Details

The Company is an equal employment opportunity employer.

Additional Requirements

COVID-19 vaccine required unless prohibited by law.


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