Berkley One, a Berkley company that caters to affluent Personal Lines insurance clients, is rapidly expanding and seeking a Multi-line Claims Adjuster who will be responsible for quality and timely handling and resolution of moderately complex claims in a professional manner. This role will be situated in our Wilmington, DE office. 

Duties and responsibilities include but are not limited to:

• Handle first and third party personal lines homeowners liability, auto bodily injury, first party medical/PIP and auto physical damage claims of moderate complexity as assigned
• Appropriately manage claims through coverage analysis, investigation, reserving and resolution
• Identify and address coverage issues, complete investigation to determine cause & exposure, set timely reserves and develop detailed action plans
• Negotiate and convey claim settlements within authority limits
• Establish validity of claims submitted for payment through coverage research and contact with policyholders, claimants and outside parties
• Research and locate additional information and documentation to investigate, evaluate and properly resolve claims
• Write denial letters, Reservation of Rights and other correspondence
• Maintain an effective diary system and document claim file activities in accordance with established procedures
• Pro-actively manage file inventory to ensure timely resolution of cases
• Deliver exceptional customer service to meet the needs of the insured, agent and all internal and external customers
• Perform administrative functions such as expense accounts and time off reporting as required
• Perform other duties as assigned

• Incredible empathy and understanding of the needs of our customers, both insureds and their agents alike. You will be an excellent, pro-active advocate for Berkley One customers and are passionate about their brand experience
• Exceptional oral and written communication skills. Your communication style is flexible to the situation. You communicate clearly and with a purpose
• Calm under pressure. You have excellent organizational and negotiation skills, integrity, and great follow-through on tasks. You are comfortable challenging norms while working collaboratively with colleagues at all levels of the organization
• You have a strong sense of accountability, fun and adventure
• Natural curiosity. You love learning how things work and you are always looking for innovative improvements
• Collaborative, you will coordinate with lead adjusters and managers on pending claim files requiring additional investigation and confirming coverage on our largest claims. You will also actively participate on CAT duty when needed and assist in overseeing the contractor referral program including re-inspections and quality reviews
• Bachelor’s degree or equivalent work experience
• Minimum of two years’ experience handling first and third party auto physical damage, auto bodily injury and homeowners bodily injury/PD liability insurance claims with an emphasis on personal lines claims and experience with automated claim systems
• Licenses as required by state law
• Advanced proficiency with the Microsoft Office