We’re a member company of W. R. Berkley Corporation, an A. M. Best A+ rated Fortune 500 holding company. Berkley is comprised of individual operating units that serve a defined insurance market segment. Berkley Risk is focused on providing self-insured entities program administration services and insurance operations which can include taking or sharing risk using Berkley paper. This capability allows us to customize both an insurance company option and a purely administrative option for our customers.

The WC Claim Coordinator is a self-directed position responsible for providing a variety of support functions in a Claims environment.

Specific Duties

• Request information from or provide information to injured workers, employers, providers, attorneys, co-workers, state regulatory boards, 1^st/3rd party claimants, and others as directed
• Manage various avenues of loss reporting: e-mail, e-reporting, telephone, fax, or U.S. Mail
• Input new claim loss data for multiple lines of business (Worker’s Compensation, Commercial Property, General/Auto/Excess Liability) into applicable claim systems
• Research, verify and select proper active policy and coverages on new claims through review of policy/coverage information in policy databases
• Initiate contact with clients or policy holders on applicable claims to triage losses and confirm facts of loss, request additional information and/or seek missing critical data elements
• Manage daily distribution of new claims to ensure equitable examiner workload and effective customer service
• Ensure timely filing of regulatory documents via EDI (Electronic Data Interchange); submit applicable claims to Index Bureau Reporting (ISO) and document files as applicable
• Handle incoming phone calls and/or electronic/written inquiries from Clients, Claimants, Providers and Agents/Brokers relating to questions or problems associated with claims
• Provide additional levels of management and claim department operational support to include payment review/approval/input and complete scheduled or special project work as needed
• Maintain organization of claim files with accurate and timely documentation of work activity
• Manage workload via system diary activity
• Provide professional customer service to all internal and external customers

May perform other functions as assigned.

• High-School diploma/GED

• Two or more years of general insurance, claim department operations or related experience preferred
• Results driven with demonstrated problem-solving and basic investigative skills
• Strong analytical skills; proven ability to collect and analyze data and trends; ability to draw conclusions and make appropriate recommendations
• Excellent verbal and written communications skills with the ability to interact with a variety of audiences effectively
• Displays attention-to-detail and accuracy with the ability to be self-motivated and work independently; ability to establish and meet deadlines as required.
• Strong computer skills and working knowledge of Microsoft applications (Word, Excel, Outlook)
• Required Ability to type 40 wpm/96% accuracy
• Required 10-key by touch experience

Berkley Core Competencies

Accountability

Communication

Customer Focus and Teamwork

Flexibility

Innovation and Initiative

Travel:  Not required.

While performing the duties of this job, the employee is regularly required to be seated for sustained periods of time; be able to pick up, pinch, twist, or keyboard; must be able to communicate detailed or important information accurately; distinguish sounds at normal levels (with or without correction) and be able to receive detailed information orally.  The employee is occasionally required to move about the office to accomplish tasks; ability to reach in any direction; raise or lower objects or move objects from place to place; and hold onto objects.  Occasionally, the employee may need to move or exert force up to 10 pounds.  The employee is regularly required to operate a computer and other office equipment (phone, copier and printer).