Policy Service Support Technician

Location Name MS, Meridian
Date Posted
2 months ago(3/26/2020 3:23 PM)
Berkley SouthEast InsGroup
Primary Location

Company Details



The Policy Services Support Technician is responsible for multiple operations, underwriting and claims support administrative tasks which include but are not limited to.

  • Processes and distributes incoming paper and electronic mail as well as hard copy outgoing mail
  • Prepares, scans and quality checks documents for electronic image conversion for both underwriting and claims
  • Clears internal and external new business application submissions
  • Accurately identifies and indexes documents to ensure efficient downstream processing
  • Monitors central e-mail box and import documents via email extraction
  • Monitors imaging help desk (e.g. analyze and resolve ‘end-user’ issues)
  • Processes cancellations and non-renewals
  • Orders various underwriting reports via on-line vendors (e.g. Motor Vehicle Reports)
  • Processes on-line Federal and State Motor Carrier Filings
  • Appropriately handles a variety of ‘non-service’ processes based on established guidelines
  • Rotates switchboard console coverage and front desk duties
  • Maintains inventory of supplies
  • Arranges office machinery maintenance calls (e.g. copy and postage machines, scanner)
  • Maintains shred bins
  • Performs packing and shipping tasks as needed (e.g. FedEX, UPS)
  • Delivers mail to Post Office


  • Position requires an individual who is dependable, detail oriented, analytical, organized and self-motivated with excellent technical and communication skills
  • Ability to effectively communicate with co-workers and colleagues
  • High School Diploma or equivalent
  • At least one year of experience in an office environment preferred but not required


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