Systems Administrator

Location Name DE, Wilmington
Date Posted
2 months ago(2/18/2020 3:19 PM)
Berkley Technology Services LLC
Primary Location
IA, Urbandale - 3840 109th Street
Information Technology

Company Details

Berkley Technology Services_Logo

Berkley Technology Services (BTS) is a dynamic company committed to providing world class IT services. We offer a unique culture, enabling our team members to be on the cutting edge of technology while delivering high quality solutions. Our functions include working with various third parties to develop, integrate, and support insurance systems of WRBC's operating units. BTS strives to provide these functions in a holistic manner including helpdesk support, system connectivity, and operational support. Additional responsibilities include coordinating communications regarding best practices in the use of our supported systems and researching new technology. BTS is constantly growing and expanding to meet the changing demands of one of the most successful insurance organizations in the world.


If you are ready to jump start your career, BTS is the place for you.  Visit us at to learn more information.


The Windows Systems Administrator is responsible for the implementation and support of Windows Server based operating systems and various applications, hardware and software platforms.  Regular job responsibilities will involve supporting a variety of technologies, customer and team driven projects, handling trouble tickets on a priority basis, lifting/moving heavy server and other related equipment, participation in tasks related to helpdesk and desktop support service orders required to meet customer needs, and supporting international business units.  Some travel may be required.  A comprehensive performance management plan will involve the identification, discussion and implementation of personal and business related objectives and goals aimed at career and team development.


Primary Duties & Responsibilities:

  • To communicate with technical and non-technical individuals and teams
  • Work in a fast paced and dynamic production environment
  • Must be able to work independently with little supervision
  • Handle multiple tasks and projects with various and changing levels of priority
  • Provide technical support and direction to individuals and teams
  • Build, configure, install and cable servers, rack and related equipment
  • Work irregular hours and on call rotation to meet business requirements
  • Strong customer service focus and sense of urgency
  • Superior problem solving and analytical skills
  • Dependable, self-motivated, organized, strong verbal and written communication skills
  • Ability to travel internationally a real plus.
  • Hours are 4 pm-1:00 am


Minimum Qualifications:  

  • Microsoft Windows Server technology for a minimum of 6+ years
  • Web Server technologies for a minimum of 3 years
  • DFSR support and administration of 3 years
  • VMWare ESX and Virtual Center virtualization technologies for a minimum 2 years
  • Citrix Metaframe Presentation Server for a minimum of 2 years
  • Solid knowledge of networking concepts and technologies (protocols, software & HW components)
  • Bachelor degree in Information Technology, Computer Science, or related discipline is required
  • The following certifications or equivalent
    • (VCP) VMware Certified Professional
    • (MCSE) Microsoft Certified Systems Engineer
  • Bilingual service in English/Spanish and some Portuguese a real plus.
  • SCCM Software Delivery / Unattended installation


Preferred Experience:

  • Cisco UCS
  • Citrix Access Gateway / Netscaler
  • Patch Management / Windows Software Update Services
  • Windows Deployment Services / Remote Image
  • Asset Management
  • Enterprise software such as Veeam, Anti-Virus and Fax
  • Linux
  • Single Sign On
  • Scripting languages for systems management


Working Conditions and Physical Requirements:

  • Ability to sit at a desk and work on a computer for extended periods of time
  • May occasionally lift and/or move up to 10 pounds.
  • Vision abilities required by this job include close vision and ability to adjust focus


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