Agency Experience Manager

Location Name DC, Washington
Date Posted
2 months ago(2/13/2020 1:40 PM)
Berkley One
Primary Location

Company Details



The Agency Experience Manager supports the development of various marketing, branding and sales programs within one or more geographical territories.  The ideal location for this Mid Atlantic region focused role is the Washington, DC metropolitan area but s/he can be located in a variety of major metropolitan areas in the region with access to an airport.  This role, an important individual contributor to the Berkley One brand, will be responsible for driving successful, productive relationships and growth with our agency partners and other networking partners.  Duties and responsibilities include but are not limited to:

  • Executing agency management strategies, including tactical distribution management activities, in order to meet or exceed growth and profit targets by state and by agent/broker
  • In assigned geography, identifying and appointing new agent/broker partners who will positively contribute to the growth of Berkley One
  • Leading agency business planning, including new business, retention, hit ratio, profit and other targets
  • Executing activities and projects relative to business development, lead generation, networking and events, campaign management and brand building
  • Providing quote coaching and other new business assistance to agency partners
  • Tracking agency partner financial performance and pro-actively adjust strategies and tactics to leverage opportunities, revenue generation and the establishment of the Berkley One brand
  • Building successful connections between agency partners and relevant Berkley One functions in order to deliver exceptional customer service
  • Contributing to the development of distribution capabilities in support of Berkley One’s business strategies and goals


  • Minimum 5 years of successful agency management or territory management experience at a high net worth Personal Lines carrier
  • Bachelors’ degree or equivalent
  • Experience contributing on a high performing marketing/sales team in a high growth, fast paced environment. You are an outstanding collaborator
  • Incredible empathy and understanding of the needs of our customers, both insureds and their agents alike. You will be an excellent, pro-active advocate for Berkley One customers and are passionate about their brand experience
  • Exceptional oral and written communication skills. Your communication style is flexible to the situation. You communicate clearly and with a purpose
  • A love of process and optimization. You are excited about the opportunity to experiment with building the Berkley One brand and telling the Berkley One story across multiple channels
  • Calm under pressure. You have excellent organizational skills, integrity, and great follow-through on tasks. You are comfortable challenging norms while working collaboratively with colleagues at all levels of the organization
  • You have a strong sense of accountability, fun and adventure
  • Natural curiosity. You love learning how things work and you are always looking for innovative improvements


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