IT Analyst

Location Name IA, Urbandale - 11201 Douglas Avenue
Date Posted
4 months ago(2/8/2020 7:41 AM)
Berkley Surety Group
Primary Location
Information Technology

Company Details



The IT Analyst is part of a small team that provides deep and broard technology support to the Berkley Surety organization including: hardware/software management, responding to Ad Hoc reporting requests, business requirements gathering, unit/regression testing and user support and training.  This position will also ensure that the company meets all State, Regulatory, and Corporate IT compliance requirements.    Duties and responsibilities include but are not limited to:

  • Provides general IT support and assistance directly to users on all hardware, software, reports, and systems Berkley Surety supports.  Manages BTS and others as needed to provide support as needed.
  • Interacts and collaborates with others within the company to understand their needs to be able to provide cost and time estimates for priority decisions. 
  • Provides support, training and answers questions on core systems and data solutions.
  • Identifies and documents business problems and inefficient applications and recommends alternative solutions.
  • Responsible for procuring and tracking hardware and software purchases.
  • Responsible for performing internal SOX Systems Auditing.
  • Prepares business requirements for program development. Works with end-users and management to analyze, design, implement and/or support business applications and systems.
  • Works with developers to answer any questions or clarify information on requirements.
  • Performs Unit and Regression Testing of all supported systems and reports.
  • Manages new system implementation rollout and provides training and documentation on new systems and processes.
  • Manages projects and timelines to insure that requirements and timelines are met.
  • Responsible for data calls and adhoc requests as needed.
  • Performs a variety of tasks and works on special projects as assigned


  • BA/BS degree required, MIS/Business/Finance/Accounting Majors preferred
  • 5+ years of IT support experience, ideally within the insurance industry
  • Strong analytical and decision-making skills
  • Effective oral and written communication skills with the ability to write clear and effective business requirements.
  • Ability to work independently and in a team environment
  • Self-motivated with an out-going orientation and strong customer focus
  • Experience with SQL to produce one off data requests and/or reports
  • Can effectively apply industry and technical knowledge in a manner that promotes an increased “value added” approach.
  • Ability to apply critical thinking skills toward identifying solutions to requests or issues that arise on both a day to day and longer term strategic level. 
  • Self-starter and able to organize and effectively prioritize/handle technology requests with limited day to day supervision. 
  • Ability to promote a collaborative environment and effectively work in a “team” setting
  • You have a strong sense of accountability, fun and adventure
  • Project management capabilities and experience a plus



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