• Analyst – Implementation and System Support

    Location Name AZ, Scottsdale - 7233 E Butherus Drive
    Date Posted
    4 weeks ago(1/27/2020 2:57 PM)
    Nautilus Insurance Group
    Primary Location
  • Company Details


    Nautilus Insurance Group is a strong underwriting Company and respected leader in the E&S industry. Our culture promotes creativity, integrity and respect, allowing us to attract and retain quality employees. Nautilus is a subsidiary of the W. R. Berkley Corporation, a Fortune 500 company recognized as one of the most respected names in the property casualty insurance industry. Nautilus writes Commercial Excess and Surplus Lines business in all 50 states.

    About W. R. Berkley Corporation W. R. Berkley Corporation, founded in 1967, is one of the nation’s premier commercial lines property casualty insurance providers. Each of the operating units in the Berkley group participates in a niche market requiring specialized knowledge about a territory or product. Our competitive advantage lies in our long-term strategy of decentralized operations, allowing each of our units to identify and respond quickly and effectively.


    This role resides in the Underwriting Systems & Operations department.  Underwriting Systems & Operations department is integral to Nautilus' success as we grow our business profitably. Underwriting Systems & Operations department has four segments including Underwriting Systems, Forms & Admitted Filings, Maintenance Unit, and Policy & Document Management.  Underwriting Systems & Operations department works collaboratively with many internal departments, including Legal, Regulatory, Underwriting, Marketing, Actuarial, and IT.   

    The role involves working on multiple tasks with high priority deadlines using system and product knowledge, as well as knowledge of underwriting and agent workflows.

    Key Job Responsibilities:

    • Responsible for expert knowledge of assigned applications/systems. Performs User Acceptance Testing and test case preparation. Lead release night planning and testing of systems.
    • Draft notification of system updates and changes used by internal and external customers.
    • Report out to other departments and agents resolution of individual issues and/or business process results.
    • Perform peer reviews and proofing of team member work.
    • Responsible for maintaining workflow check lists.
    • Develop insights and identify opportunities that will be used to identify improvement opportunities to optimize business process performance.
    • Additional responsibilities as requested by unit Manager.


    Relationship Management and Support:

    • Agent and underwriter contact to successfully support system reported issues usually via email or phone.
    • Cultivate working relationships with internal staff and agents to successfully complete business processes, report on issue status and status of requested UW information updates.
    • Demonstrated experience working with business users.


    • Bachelor’s degree preferred.
    • 5- 7 years related insurance underwriting experience.
    • AINS, AIS or AU certification and/or Insurance related classes recommended.
    • Excellent oral, written, and interpersonal communication skills.
    • Excess and surplus lines background preferred.
    • Must have experience with Word, Excel and Outlook.
    • Strong organizational, multi-tasking, and prioritizing skills.
    • Advanced research, analysis, and documentation skills.


    • Ability to manage complex issues and develop solutions
    • Change management experience
    • Thrive in complexity and ambiguity


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