Sr. Risk Services Representative

Location Name IL, Chicago - 311 S. Wacker Drive - Suite 3600
Date Posted
8 months ago(12/3/2019 6:07 PM)
Continental Western Group
Primary Location
Risk Management

Company Details


A trusted insurance carrier since 1886, Continental Western Group (CWG) offers a broad array of commercial insurance products for businesses in 13 states from the Rocky Mountains to the Great Lakes. Our goal is to be the strong, local and trusted choice for independent insurance agents and customers.




Surveys business operations and consults with policyholders and underwriting to determine the type and level of exposures and controls needed.  Determines customers’ ability to control the exposures by gathering information through physical surveys, program audits, loss history analysis, comparison to industry standards and customer interviews.  Provides training, mentoring, specialized technical advice and counsel to staff and customers.   Assists Underwriters with risk selection and ongoing account management. 


Essential Duties & Responsibilities

Surveys commercial properties such as buildings, industrial operations, agri-business operations, and commercial vehicles to evaluate physical conditions, safety practices, and hazardous situations according to knowledge of safety standards, established underwriting guidelines and governmental regulations.  Utilizes experience and technical expertise to survey large or complex operations as requested by supervisor/manager. Observes business operations and management practices to determine safety issues and hazards.  Analyzes history of accidents and claims and inspects scenes of accidents to determine causes and to consult in development of accident prevention programs.  Measures insured area(s), records description of operations, and photographs or drafts scale drawings of properties, to identify factors affecting risk acceptability and insurance premiums.  30%


Consults with insured in regard to activities and programs to control losses and improve safety.  Confers with employees of insured, provides informational materials, and conducts training as needed induce compliance with safety standards, codes, and regulations.  10%


Prepares timely written reports of findings to assist the Underwriter’s risk selection process and makes recommendation to help accounts reduce potential for loss.  40%


Provides training, mentoring, specialized technical advice and counsel to internal staff regarding regulations, hazards and controls associated with area(s) of expertise.  5%


Maintains knowledge of regulatory standards (OSHA, DOT) and local and national codes (NFPA, ICC) through participation in continuing education opportunities.  Performs miscellaneous office duties not limited to answering phone calls, emails and completing schedules, etc.  15%


Performs other related duties as assigned by management.




Education & Experience

Bachelor's degree from four-year college or university with emphasis in occupational/industrial safety, agricultural science, engineering or insurance; or three to five years property/casualty risk control experience and/or training; or equivalent combination of education and experience.  Working knowledge of insurance coverages, local state and federal regulations pertaining to safety (OSHA, DOT, NFPA).  Training/presentation experience desired. 


Knowledge, Skills & Abilities

Ability to travel on a frequent basis including overnight; work in a self-directed environment; perform multiple duties in a fast paced environment; quickly and professionally respond to customer inquiries; prioritize and organize assigned tasks.  Possess strong customer orientation and effective interpersonal and communication skills including presentation skills.  In-depth knowledge of insurance coverages, local, state, and federal regulations pertaining to safety (DOT, NFPA and OSHA regulations). Regularly and consistently demonstrates commitment to company values and guiding principles.   Proficient with Microsoft Word, Excel, PowerPoint and Outlook.  Ability to efficiently navigate the Internet to conduct research.



Valid driver’s license required.  Safety Profession, Risk Control Specialist certification desired.  Completion of or working toward AINS, ARM, CPCU or similar designation.



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