• First Notice of Loss Coordinator

    Location Name TX, Houston - 2107 CityWest Blvd
    Date Posted
    1 month ago(2/15/2019 10:16 PM)
    Berkley Oil & Gas
    Primary Location
  • Company Details


    Berkley Oil & Gas_Logo


    Company Description

    Berkley Oil & Gas (a W. R. Berkley Company) offers unique products and services tailored to the needs of the energy sector. Our customers recognize the importance of the expertise we provide and appreciate the opportunity to work with professionals who understand their business. We are in turn committed to delivering innovative products and exceptional service to our valued customers, agents, and brokers. Berkley Oil & Gas is dedicated in its efforts to be well-informed of the changing dynamics of the energy industry, and we support industry efforts to mitigate risks and hazards. We constantly seek ways to improve our products and services to meet the unique needs of our customers.    


    Position Summary

    Under general supervision, this full-time position located in Houston, TX, reviews claim for loss severity and appropriate assignment of the claim file to an adjuster. Provides general support to all claim staff. 







    • Reviews the loss for missing information to include Acord and First Reports of Injury and contacts the reporter of the claim to gather critical missing information.
    • Identifies appropriate policy information and validates coverage for the loss.
    • Determines the severity of the claim and identifies the appropriate claim professional based on assignment rules and account special handling instructions, if applicable.
    • If severe or major loss is reported, promptly notify management.
    • Reviews the claim file set up to ensure that key data elements are accurate and complete.


    This position is fast-paced and requires an individual with ability to make accurate decisions regarding the assignment of each claim in a relatively short amount of time. Qualified candidates must be detail-oriented, highly organized, results-driven, have the ability to multi-task, and possess strong computer skills.


    The employee will also review information in multiple systems related to the claim, make corrections and updates to online claim information, and gather missing information. There will be constant interaction with inbound callers to include policyholders, claimants, attorneys, insurance companies, medical providers, repair shops, and all other applicable and/or interested loss parties. Therefore, excellent customer service and telephone skills are required.   


    Required computer knowledge includes: Microsoft Word, Excel, Adobe, database software exposure, and excellent navigation skills. In this role, the employee must be able to access and toggle between multiple computer applications open on the desktop at any given time, retrieving information from one to verify or update information fields in another.


    Skills, Knowledge & Abilities

    • Knowledge of claim file set-up and assigned procedures.
    • Strong interpersonal skills including phone and email etiquette.
    • Strong data entry skills and attention to detail.
    • Excellent verbal and written communication skills.
    • Strong organizational and follow-up skills.
    • Strong listening and customer service skills.
    • Ability to consistently prioritize a changing workload.
    • Ability to work independently and effectively in a high volume environment.
    • Ability to work in a team environment.
    • Excellent computer and navigational skills.


    Education & Experience

    • High school diploma, GED or equivalent experience. Some college preferred, but not required.
    • A minimum of three to five years data entry/office environment work experience required.
    • Call center or customer service call out experience preferred, but not required


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