Berkley Oil & Gas (a W. R. Berkley Company) offers unique products and services tailored to the needs of the energy sector. Our customers recognize the importance of the expertise we provide and appreciate the opportunity to work with professionals who understand their business. We are in turn committed to delivering innovative products and exceptional service to our valued customers, agents, and brokers. Berkley Oil & Gas is dedicated in its efforts to be well-informed of the changing dynamics of the energy industry, and we support industry efforts to mitigate risks and hazards. We constantly seek ways to improve our products and services to meet the unique needs of our customers.
Under general supervision, this full-time position located in Houston, TX, reviews claim for loss severity and appropriate assignment of the claim file to an adjuster. Provides general support to all claim staff.
This position is fast-paced and requires an individual with ability to make accurate decisions regarding the assignment of each claim in a relatively short amount of time. Qualified candidates must be detail-oriented, highly organized, results-driven, have the ability to multi-task, and possess strong computer skills.
The employee will also review information in multiple systems related to the claim, make corrections and updates to online claim information, and gather missing information. There will be constant interaction with inbound callers to include policyholders, claimants, attorneys, insurance companies, medical providers, repair shops, and all other applicable and/or interested loss parties. Therefore, excellent customer service and telephone skills are required.
Required computer knowledge includes: Microsoft Word, Excel, Adobe, database software exposure, and excellent navigation skills. In this role, the employee must be able to access and toggle between multiple computer applications open on the desktop at any given time, retrieving information from one to verify or update information fields in another.
Skills, Knowledge & Abilities
Education & Experience