Berkley Technology Services (BTS) is a dynamic company committed to providing world class IT services. We offer a unique culture, enabling our team members to be on the cutting edge of technology while delivering high quality solutions. We are looking for outstanding individuals who will bring unique perspectives, insight and innovation to our teams. BTS, a member company of W. R. Berkley Corporation, has facilities located in Des Moines, Iowa and Wilmington, Delaware. Our functions include working with various third parties to develop, integrate, and support insurance systems of WRBC's operating units. BTS strives to provide these functions in a holistic manner including helpdesk support, system connectivity, and operational support. Additional responsibilities include coordinating communications regarding best practices in the use of our supported systems and researching new technology. At BTS, there are opportunities associated with being a part of an established and empowering corporation while maintaining a positive personal working environment. Additionally, we provide a competitive compensation and benefits package including a casual dress code. BTS is constantly growing and expanding to meet the changing demands of one of the most successful insurance organizations in the world. If you are ready to jump start your career, BTS is the place for you. Visit us at berkley-bts.com to learn more information.
This position will be responsible for the implementation of policy administration platforms that align with the WRB PA platform strategy. This leader will be accountable for ensuring effective and efficient delivery and use of information technology practices to support the organization’s strategy
Primary Duties & Responsibilities:
•Lead the implementation of the new platforms and establish a self-sufficiency approach with accountable leaders to transition operational ownership to BTS and operating unit resources over time
•Develop a policy administrative team to stand up an ecosystem for the WRB policy administration platforms
•Partner with the Enterprise Architecture team to design the technical environment for the new platforms
•Develop integration assumptions and protocol for other major platform integrations (e.g. Billing, Claims, Data, etc)
•Design the implementation process for each Berkley operating unit in conjunction with the software integrator and operating unit resources
•Act as the overall IT leader for implementations with partnership from a software integrator, WRB Program / Strategy Office, BTS Project Management Office, and Operating Unit leaders
•Develop clear communication protocol with all stakeholders
•Ensure appropriate hardware, database, and infrastructure planning in partnership with the BTS Infrastructure team
•Lead the development of the policy administration instance vision to guide the creation and consumption multiple PA instances
•Construct a functional roadmap for each policy administration instance with assistance from WRB strategy office, business partners, segment, and operating unit leadership
•Develop and manage a platform sunet plan to ensure legacy systems are decommissioned following new implementations
•Develop a proactive capability management function to ensure maximum usage of application functionality
•Work with the product governance teams to ensure alignment of product vs. technical releases
•Oversee project and resource costs, department expenses and budget planning.
•Responsible for team performance, process compliance and work direction at an objective level across one or more teams
•Primary interaction point is with a BTS Executive Leadership, WRB Strategy Office, WRB Business Partners. Will be required to work with WRBC company representatives as platforms are deployed.
•Strong people and management skills to interact with staff, colleagues, cross-functional teams and third parties.
•Demonstrated ability to develop and manage personnel, project, or architectural leaders within their teams.
•Ability to drive a culture of quality and personal accountability through implementation and support teams.
•Ability to operate and guide teams through the various frameworks and processing; measuring personnel performance throughout.
•High focus on employee talent management and performance management - demonstrates increased value from all associates and/or Team Leads within respective area.
•Possess and maintain technical expertise, business and industry knowledge and process development capabilities.
•Experience implementing large scale system transformation efforts within the enterprise
•Ability to manage change effectively
•Travel for this position is approximately 25%.
•10+ years of experience in the field or in a related area; multiple years of proven leadership experience.
•5+ years of P&C insurance industry knowledge is required; Guidewire Policy Center experience is highly preferred
•Must have demonstrated the capability of meeting the key accountabilities, or have the ability to learn/perform them.
•Software Development Life Cycle experience including Agile
•Strong Project Management experience.
•Ability to lead personnel, technical, stakeholder, and project initiatives for an application development team.
•Strong customer service focus that serves as the basis for making decisions.
•Ability to thrive and produce team results with minimal supervision in a fast-paced, entrepreneurial environment.
•Superior problem-solving and analytical skills.
•Excellent oral and written communication skills with ability to interact seamlessly with both technical and business stakeholders at all levels of the corporation.
•Bachelor’s degree with emphasis in related field or equivalent experience.