Berkley

  • Senior Business Analyst

    Location Name NY, New York - 757 Third Ave - 10th Floor
    ID
    2019-2336
    Date Posted
    1 month ago(2/8/2019 6:33 PM)
    Company
    Berkley One
    Primary Location
    US-NY-New York
    Loc2
    DE, Wilmington
    Category
    Information Technology
  • Company Details

    Berkley One_Logo

    W.R. Berkley Corporation is a Fortune 500 Company, listed on the New York Stock Exchange. The Company is made up of dedicated and passionate people committed to delivering the highest quality insurance products and services to specialized markets worldwide.

     

    At Berkley One, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religion, age, sex, sexual orientation, transgender, national origin, disability, genetic information, veteran or marital status, or any other characteristic protected by law.

    Responsibilities

    Berkley One, a Berkley company, is hiring a Business Analyst for the development of our core systems. This job will reside in either New York or Wilmington, DE.

     

    Berkley One exists to insure and protect the lifestyles of a modern generation of affluence. We seek clients that are sophisticated individuals and families who require world-class risk and claims management customized to their needs, a team of select expert independent agents and innovative digital tools to keep it simple and easy.  We’ll blend our partners, products and capabilities with all that is Berkley, generating a modern solution for the customers we serve.

     

    About the job

    Our culture is one of innovation, creativity and teamwork. Our team is highly motivated, passionate about our business, and deeply experienced in developing and delivering product and service solutions in the personal insurance marketplace.

    This role, an important individual contributor to the Berkley One brand, will work with other Business Analysts to define the business requirements for our core application suite.  The business analyst team is instrumental in the design and build of the modern technology that supports the Berkley One.

     

    The ideal candidate will come with robust insurance business experience, preferably high net worth personal lines, in underwriting, claims, operations or sales and be able to envision a process journey from start to finish.  The business analyst is responsible for gathering requirements, developing workflow and system specifications, and the execution of tasks required to deliver IT solutions in support of applications.

     

    What you will do

     

    In collaboration with and at the direction of the Vice President of IT:

    • Gather complete and comprehensive requirements from assigned business partners and users
    • Develop system specifications for projects, enhancements and bug/issues
    • Work collaboratively with and serve as expert during interactions with business users at all levels and serve as the facilitator to gather and document requirements, review specifications, obtain approvals, and support UAT and post production role out
    • Develop comprehensive business and technical requirement documents as well as technical specifications
    • Actively participate in quality assurance and user acceptance testing
    • Drive successful solutions and outcomes via system modifications and/or workflow to implement new processes in areas such as automation, regulatory, etc…
    • Provide exceptional customer support and guidance
    • Prioritize and track issue escalation and resolution
    • Collaborate with developers to assure specifications are understood and followed

    Qualifications

    What you will need

     

    • Experience contributing on a high performing team in a high growth, fast paced environment. You are an outstanding collaborator
    • Incredible empathy and understanding of the needs of our customers, both insureds and their agents alike. You will be an excellent, pro-active advocate for Berkley One customers and are passionate about their brand experience
    • Exceptional oral and written communication skills. Your communication style is flexible to the situation. You communicate clearly and with a purpose
    • A love of process and optimization. You are excited about the opportunity to experiment with building the Berkley One brand and telling the Berkley One story across multiple channels
    • Calm under pressure. You have excellent organizational skills, integrity, and great follow-through on tasks. You are comfortable challenging norms while working collaboratively with colleagues at all levels of the organization
    • You have a strong sense of accountability, fun and adventure
    • Natural curiosity. You love learning how things work and you are always looking for innovative improvements
    • Experience in a major system build and/or working as part of an agile development project
    • Customer experience design and customer journey mapping experience and strong understanding of how technology impacts the business
    • Strong requirements elicitation background
    • BA certification – CBAP is a plus
    • Process optimization training and/or experience
    • 5 years or more of P&C insurance experience
    • BA certification – CBAP is a plus

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