• Premium Audit Representative

    Location Name NC, Greensboro - 7823 National Service Road
    Date Posted
    18 hours ago(3/20/2019 10:26 AM)
    Berkley Key Risk Management
    Primary Location
    NC, Charlotte - 3436 Toringdon Way
    Premium Audit
  • Company Details

    Key Risk_Logo

    Key Risk, a member of Berkley Insurance Company, is a leading provider of workers compensation insurance products and services for employers throughout the eastern United States. With a sole focus on workers compensation, Key Risk works with Key Alliance agents, insurance clients, self-insured employers, and the injured workers they support to create solutions specific to their needs. Enriching each client's risk management strategies, Key Risk creates and executes comprehensive solutions proven to protect people, support business, and exceed expectations.


    Committed to delivering better outcomes and industry leading service, Key Risk operates from headquarters in Greensboro, NC and through regional offices and territory-dedicated staff in the states of Pennsylvania, Maryland, Virginia, North Carolina, South Carolina, Tennessee, Alabama and Georgia. This regional approach provides agents and clients with the benefit of working with experts who have first-hand knowledge of the local workers compensation market.


    Key Risk is committed to fostering a professional work environment for all its employees. Through an ongoing commitment to innovation, continuous improvement and education, Key Risk attracts and retains associates with a unique blend of workers compensation expertise and a passion for excellence. We are proud to have been recognized among Business Insurance's Best Places to Work in 2009, 2011, 2015, and most recently in 2017.


    Click here to learn more about working at Key Risk..


    The Premium Audit Representative provides support for the premium audit team by assigning and processing premium audits, and by responding to client, agent and underwriter questions and requests for information.


    Principle Responsibilities

    • Audit Processing/Billing
    • Payroll Processing
    • Review completed audits to ensure accuracy of calculations
    • Process/bill an average of 200 completed audits per month
    • Per guidelines, refer completed audits for approval prior to processing
    • Per guidelines, track all audits requiring payroll and/or class code endorsement

    Audit Assignment & Tracking


    • Assign all annual audits to appropriate auditor or vendor
    • Upon request, initiate, assign and track all mid-term audits
    • Track outstanding audits and follow up for completion


    Client Support


    • Respond to underwriter, insured and agency partner requests regarding premium audits
    • Per Company guidelines, provide copies of audit billing and worksheets, ensuring confidentiality of shared audit data
    • Answer general questions on audit billing and pay-as-you-go payments.
    • Daily telephone and email communication with agency partners, insureds and internal team members.
    • Track audit disputes received from agency partners and insureds; forward as appropriate to the auditor or audit manager for resolution; follow up for completion.


    Department Support


    • Advise Premium Audit Manager of trends identified in audits
    • Participate in software testing, including current and future audit tracking platforms, policy systems, claims systems and related business intelligence software
    • Cross-train to support and back-up related functions, including unit statistical/policy reporting functions.


    Other Responsibilities


    • Professional Development – Develop job skills through Company training and the pursuit of industry designations
    • Professional Relationships – Develop and maintain strong working relationships with all stakeholders, including insureds, agency partners, NCCI/State Bureau personnel and Key Risk/WRB associates (underwriters, Regional Vice Presidents, auditors, information technology, claims and other WRB companies)
    • Client Service Infusion – support CSI program by promoting and upholding 4 key behaviors


    • Bachelors Degree Preferred or Associates Degree.
    • 2- 3+ or more years of commercial insurance experience, preferred experience in policy, claim or audit processing.
    • Intermediate Microsoft Excel knowledge.  Proficiency in basic formulas, formatting, cell referencing, error tracing, vlookup, pivot table and multi-sheet calculations.
    • High learning agility; ability to quickly adapt to new technology, including audit tracking software, policy systems, claims systems and business intelligence platforms.
    • Knowledge of workers compensation class codes, Basic Manual and Scopes Manual preferred.
    • Intermediate understanding of the commercial insurance industry and the life-cycle of the workers compensation policy.
    • Ability to handle daily work under minimal supervision and assigned work under specific direction
    • Excellent verbal and written communication
    • Ability to handle high volumes of work in a time-sensitive, task switching environment
    • Proficient personal computer skills and typing skills.
    • Commitment to increasing knowledge of workers compensation



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