Berkley

  • Claims Service Representative

    Location Name IA, Urbandale - 11201 Douglas Avenue
    ID
    2018-2144
    Date Posted
    1 month ago(12/13/2018 4:11 PM)
    Company
    Berkley Agribusiness
    Primary Location
    US-IA-Urbandale
    Category
    Claims
  • Company Details

    Berkley Agribusiness

    Berkley Agribusiness is an innovative company that values its customers and associates.  By joining our team, you will reap the benefits of flexible work hours, collaborative teams, and many networking opportunities.  We offer competitive salaries, excellent benefits and an opportunity for personal and professional growth.

    Responsibilities

    Develops skills and acquires knowledge necessary to assist the Claims Department in the day-to-day departmental operations. Provides administrative support to provide claims intake and set up of new losses and handle mail.  Answers telephones and triages calls to help customers, both internal and external as necessary.

     

    • Reviews new losses received by Claims Department to determine type and level of loss.  Retrieves Coverage and enters contact and other pertinent information into Claims Center to enable Claims Representatives to establish reserves.
    • Manages the mail and faxes for the department.  Makes appropriate calls and works with the file handlers to identify where the mail should be directed.  
    • Answers calls received through the Claims message center.  Assists caller or directs call to appropriate claims staff.   
    • Assists with projects including the development and tracking of data, deductibles, compliance and record keeping within the claims system.  

     

     

    Qualifications

    Education & Experience

    Associate’s degree; or two years related experience and/or training

     

    Knowledge, Skills & Abilities

    • Effective listening, verbal and written communications skills necessary to interact effectively with internal and external customers
    • Proven customer service experience with strong customer orientation
    • Ability to interpret information, evaluate, research and take steps to resolve problems
    • Demonstrates a willingness to embrace new systems, processes, technology and ideas
    • Acts with a sense of urgency and possess efficient planning, time management and organizational skills
    • Regularly and consistently demonstrates commitment to company values and guiding principles
    • Proficient with Microsoft Word, Excel and Outlook

     

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