Berkley

  • WC Claim Coordinator

    Location Name MN, Minneapolis - 222 S 9th Street - Suite 2700
    ID
    2018-2130
    Date Posted
    3 days ago(12/6/2018 9:55 AM)
    Company
    Berkley Risk Admin. Co., LLC
    Primary Location
    US-MN-Minneapolis
    Category
    Claims
  • Company Details

    Berkley Risk is a national provider of at-risk and alternative risk insurance program management services. We are a one-stop, total insurance management solution for Pools, Captives, Trusts, RRGs, RPGs and other individual and group self-insureds.

     

    As program manager we provide transparent, turn-key insurance solutions that simplify the insurance process and minimize our customers’ total cost of risk over the long term.

     

    We are a member company of W.R. Berkley Corporation, a Fortune 500 holding company.

    Responsibilities

    POSITION SUMMARY/OVERVIEW:  

    The W.C. Claim Coordinator is a self-directed position responsible for providing a variety of support functions in a Claims environment. 

     

    ESSENTIAL RESPONSIBILITIES/FUNCTIONS:

    The essential functions include, but are not limited to the following:

    • Request information from or provide information to injured workers, employers, providers, attorneys, co-workers, state regulatory boards, 1st/3rd party claimants, and others as directed
    • Manage various avenues of loss reporting: e-mail, e-reporting, telephone, fax, or U.S. Mail
    • Input new claim loss data for multiple lines of business (Worker’s Compensation, Commercial Property, General/Auto/Excess Liability) into applicable claim systems
    • Research, verify and select proper active policy and coverages on new claims through review of policy/coverage information in policy databases
    • Initiate contact with clients or policy holders on applicable claims to triage losses and confirm facts of loss, request additional information and/or seek missing critical data elements
    • Manage daily distribution of new claims to ensure equitable examiner workload and effective customer service
    • Ensure timely filing of regulatory documents via EDI (Electronic Data Interchange); submit applicable claims to Index Bureau Reporting (ISO) and document files as applicable
    • Handle incoming phone calls and/or electronic/written inquiries from Clients, Claimants, Providers and Agents/Brokers relating to questions or problems associated with claims
    • Provide additional levels of management and claim department operational support to include payment review/approval/input and complete scheduled or special project work as needed
    • Maintain organization of claim files with accurate and timely documentation of work activity
    • Manage workload via system diary activity
    • Provide professional customer service to all internal and external customers
    • May perform other functions as assigned.

    Qualifications

    REQUIRED EDUCATION, EXPERIENCE AND SKILLS:

    The following education, experience and skill requirements are necessary to perform the essential functions of this position.

    • High-School diploma or GED required; College degree preferred
    • Two or more years of general insurance, claim department operations or related experience preferred
    • Results driven with demonstrated problem-solving and basic investigative skills
    • Strong analytical skills; proven ability to collect and analyze data and trends; ability to draw conclusions and make appropriate recommendations
    • Excellent verbal and written communications skills with the ability to interact with a variety of audiences effectively
    • Displays attention-to-detail and accuracy with the ability to be self-motivated and work independently; ability to establish and meet deadlines as required.
    • Strong computer skills and working knowledge of Microsoft applications (Word, Excel, Outlook)

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