Berkley

  • Client Success Advisor

    Location Name KS, Overland Park
    ID
    2018-2129
    Date Posted
    3 months ago(12/12/2018 3:13 PM)
    Company
    Intrepid Direct Insurance Agency
    Primary Location
    US-KS-Overland Park
    Category
    Sales/Marketing
  • Company Details

    W.R. Berkley’s newest Property and Casualty Company, Intrepid Direct Insurance, is an innovative company. Our vision is to create the most efficient insurance experience for our customers through the use of technology and our team’s deep knowledge of the insured’s industry. Our start-up team will be “A” level insurance industry talent and long-term thinkers. Our team will be ready to assist our customers to assure they are properly insured and have a great service experience.

    Responsibilities

    ESSENTIAL FUNCTIONS

    The Client Success Advisor will provide superior customer service to our clients for their Property and Casualty insurance needs. The Client Success Advisor will be a team player. As Intrepid Direct Insurance grows, it is important that all employees work together to achieve our goals.

    • Become an insurance expert in Intrepid Directs’ customer risk types
    • Assist in marketing and prospecting
    • Responsible for incoming customers calls, request for certificates, issuing endorsements, and billing requests
    • Proficient verbal and written skills
    • Manages
    • Document all interaction with customers and prospects in our management system for record keeping
    • Assist underwriting, sales and IT to improve the customer experience

    WORK REQUIREMENTS

    • Assumes other tasks and duties as assigned by management
    • Participates in organizational meetings on a regular basis
    • Attends professional and/or continuing educational seminars and classes 

    WORKING RELATIONSHIPS & CONTACTS

    • Interacts continuously with all levels of employees of various departments
    • Must exhibit professional behavior at all times while representing the company

    Qualifications

    JOB REQUIREMENTS

    KNOWLEDGE/SKILLS/ABILITIES

    • Experience in leading teams and projects
    • Hold or obtain Property and Casualty insurance license (preferred, or obtain in 1 month after hire)
    • Build sustainable relationships of trust through open and interactive communication
    • Attend professional and/or continuing education seminars and classes
    • Candidate will possess good communication (verbal/written) skills
    • Knowledge of commercial insurance and coverages, with desire to develop further knowledge
    • Background or familiarity with Garage and Restaurant business or ability to learn quickly

    Behaviors & Performance

    • Customer Service Orientation: Takes responsibility for handling client requests and need
    • Minimum 2 years of experience in the commercial property and casualty insurance
    • Planning & Organizing:  Ability to organize, multi-task, prioritize and manage time effectively
    • Preferred Bachelor’s degree
    • Insurance designations preferred, but not required
    • Minimum 2 years of experience in the commercial property and casualty insurance 

    TRAVEL

    • Minimal

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