• Claims Representative

    Location Name KS, Overland Park
    Date Posted
    3 months ago(11/6/2018 9:33 AM)
    Intrepid Direct Insurance Agency
    Primary Location
    US-KS-Overland Park
  • Company Details

    W.R. Berkley’s newest property and casualty company, Intrepid Direct Insurance, will be an innovative unit. Our vision is to create the most efficient insurance experience for our customers through the use of technology and our team’s deep knowledge of the insured’s industry.



    The claims service representative will provide customer service and clerical support to our claims operation and other departments (client services, underwriting) as needed

    • Reviews and sets up new loss assignments in a timely manner in compliance with
    • Department guidelines and best practices.
    • Provide general customer service and clerical support including answering telephone calls and taking messages, processing incoming and outgoing email and faxes as well as all incoming and outgoing mail.
    • Provide data entry for all new claims as well as checks, reserves or other entry required by supervisor
    • Assist adjusters in data entry to report ISO Index and Medicare queries.
    • Prepare and maintain logs that may be required for various reports.
    • Order reports or other documents that may be required by the department (i.e. police, etc.)
    • Purge and log closed files quarterly.
    • Enter W-9’s.
    • Proactively manages low value, low complexity fast-track claim files from inception to closure
    • Appropriately and clearly documents all claim file activity, including plan of action and plan to resolve in file notes.
    • Consistently demonstrates coverage analysis, investigation, evaluation and negotiation
    • skills at a basic level.
    • Responsible for timely responding to customer and vendor inquiries


    • Assumes other tasks and duties as assigned by management 
    • Interacts continuously with all levels of employees and various departments
    • Must exhibit professional behavior at all times while representing the company
    • Contribute to a cooperative work environment.



    • Ability to carry out written or oral instructions. Ability to effectively present information in one on one and small group situations to customers, agents and other employees of the organization.
    • Have, or ability to obtain valid adjuster licenses in required states
    • Prior experience working in an insurance claims environment
    • Candidate will possess excellent communication (verbal/written), organizational and interpersonal skills
    • Manage multiple tasks, be detail oriented
    • Self-starting, self-motivating and capable of making decisions independently

    Behaviors & Performance

    • Customer Service Orientation: Takes responsibility for handling client requests and demands.
    • Teamwork: Integrates an all discipline approach to achieving goals and problem resolution, and on methods to accomplish both by acknowledging teams skills, experience, knowledge, creativity and contributions.
    • Planning & Organizing:   Analyze goals into component responsibilities by establishing plans for prioritization, schedules and resources
    • Communication.


    • High School Diploma


    • All commercial lines insurance background a plus
    • Prior experience working in a fast-paced environment


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