• Computer Support Specialist

    Location Name AZ, Scottsdale - 7233 E Butherus Drive
    Date Posted
    3 weeks ago(9/27/2018 12:48 PM)
    Nautilus Insurance Group
    Primary Location
    Information Technology
  • Company Details

    Nautilus Insurance Group

    We have specialized in providing solutions for Excess and Surplus Lines Commercial Property and Casualty insurance coverage for more than 30 years.

    We have more flexible policy terms and premium rates on a non-admitted basis. Our focus is small to medium Property and Casualty risks on both an admitted and a non-admitted basis.

    Our offerings are distributed through partnerships with appointed wholesale surplus lines producers. Our relationships are defined by mutual success, speed to market, customer-centric focus and an expanded appetite. 

    Coverage placed by Nautilus Insurance Group is provided by Nautilus Insurance Company and Great Divide Insurance Company, both W. R. Berkley Corporation members with A.M. Best (Superior) A+ XV ratings.


    Nautilus Insurance Company

    Nautilus Insurance Company was formed in 1985 and operates as an eligible Surplus Lines insurer in all states except Arizona, where the company is domiciled and serves policyholders as a licensed, admitted insurance carrier. NAIC #17370.

    Great Divide Insurance Company

    Great Divide Insurance Company is domiciled in North Dakota and licensed as an admitted insurer in 49 states and the District of Columbia. In Arizona, Great Divide operates as an eligible Surplus Lines insurer. NAIC #25224.

    Excess and Surplus Market

    The Excess and Surplus Lines industry provides a market for insurance covering hard-to-place, unusual and high risks not typically written by the standard markets.



    The Computer Support Specialist (CSS) will install, modify, and make minor repairs to personal computer hardware and software systems.  The CSS will provide technical assistance and training to system users. The CSS will purchase personal computer hardware and software and maintain hardware/software inventories. The CSS will administer system backups and tape management.  The CSS must possess good oral and written communication skills. 



    • Installs, configures and deploys specified software applications such as operating systems, word processing, spreadsheet programs etc… onto end-user computers and installs hardware and peripheral components such as monitors, keyboards, printers, and disk drives.
    • Creates or updates OS and Application layers in a Virtual Desktop Infrastructure (VDI) environment.
    • Responds to user issues or requests concerning systems operation or problems.
    • Instructs users on equipment use, preventative maintenance, and supported software.
    • Troubleshoots and resolves simple to complex hardware, software, and LAN problems on end-user computing platform.
    • Replaces or repairs defective or inadequate software and hardware. Coordinates with vendor support on major hardware or software problems for correction.
    • Performs basic LAN and user administration duties including moves, adds and changes (MAC).
    • Uses company trouble-ticket software to document all customer problems and/or requests.
    • Performs daily backup maintenance on a rotation basis by preparing tapes for nightly backups and assuring backup tapes are rotated offsite per company specifications.
    • Purchases personal computer hardware, software, peripherals and general computer supplies per company standards.
    • Provides 24-hour on-call coverage on a rotation basis.


    • High school diploma or general education degree (GED) and three to five years related experience.
    • A+ , MCP or MTA certification a plus
    • Positive, customer service oriented demeanor
    • Problem resolution and troubleshooting skills
    • At least 3 years’ experience using and supporting the following technologies: Windows 7 or Windows 10 and Office 2010 or newer.
    • Three or more years’ experience supporting end users with hardware installation, system upgrades, and troubleshooting.
    • One year experience using backup management software.
    • Some experience with a trouble-ticket application is preferred.
    • Experience in a virtual desktop environment is a plus.


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