• Manager, Operations

    Location Name IA, Urbandale - 11201 Douglas Avenue
    Date Posted
    2 months ago(9/21/2018 12:03 PM)
    Continental Western Group
    Primary Location
  • Company Details


    Continental Western_Logo




    The operations leader will drive operations and innovation activities across all regions, states and leaders. Using strong business acumen, oversees all operations that connect to or through the Chief Underwriting Officer including disciplines of Underwriting, Business Development, Risk Management, Analytics & Advanced Actuarial, Claims, IT, and overall Company operations. Drives change management implementations for the regions in underwriting and business development.

    Essential Duties & Responsibilities

    Plans, directs and executes the company’s vision by ensuring best practices are established, shared and utilized. Recommends refining existing operations to ensure consistent and coordinated outcomes.  Ensures that continuous improvement processes are executed to support the achievement of business results and most importantly continued efficiency improvements and expense reductions.  Indirect leadership of cross functional teams will be expected.


    Leads innovation through all stages; research, development and deployment for all Underwriting and Risk Services functions. Understands and employs cutting edge technology and competitive intelligence to better position CWG in the market.  Leads the development and deployment of vendor tools.   Leads the change management planning, deployment and communications for innovative and new roll outs in underwriting and risk management. 


    Works in conjunction with the research and development product team to execute and implement new products (for all lines, including Ag) and go-to-market strategies into the marketplace. Will be the key leader in the change management process, from planning, developing, to execution and roll out. 


    Develops and maintains relationships with other Berkley operating units to capitalize on business opportunities and efficiencies. Demonstrates successful collaboration with business development teams and other Berkley operations. 


    Assists with coordination and influences company’s trade affiliation and penetration. Provides feedback and oversite for agency meeting venue, agenda, etc. 


    Fosters a positive environment by modeling cultural expectations.


    Attracts, coaches and develops talent.


    Performs other related duties as assigned by management.

    Supervisory Responsibilities

    No direct supervisor responsibilities




    Education & Experience

    Bachelor's degree and 10+ years related experience and/or training or equivalent combination of education and experience. In-depth experience in establishing programs, policies and procedures at a Home Office level and implementation across multiple regions and states.  Strong knowledge of commercial insurance coverages, insurance laws, regulations, reinsurance placements and procedures.  Previous experience in a leadership role.   


    Knowledge, Skills & Abilities

    • Demonstrated leadership skills and ability to indirectly lead people and influence others to achieve results
    • Strong sales and underwriting acumen
    • Marketing intelligence experience and application
    • Comprehensive knowledge and understanding of small and middle market insurance products and coverages
    • Excellent verbal and written communication skills, including presentation skills
    • Works effectively with all levels and can easily build new relationships
    • Demonstrated critical thinking, problem analysis, and problem resolution skills at both a strategic and functional level
    • Must be action oriented and have strong drive for results
    • Able to consistently demonstrate commitment to company values and guiding principles
    • Proficient with Microsoft Word, Excel and Outlook
    • Ability to work outside normal work schedule to fulfill responsibilities
    • Ability to travel on an occasional basis



    Valid driver’s license for travel. Completion of or working toward AU, CPCU or similar designation.


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