• Property Claims Specialist

    Location Name CT, Rocky Hill - 500 Enterprise Drive - 2A
    Date Posted
    3 months ago(9/19/2018 4:18 PM)
    Berkley One
    Primary Location
    US-CT-Rocky Hill
    New York
  • Company Details

    Berkley One Logo


    W.R. Berkley Corporation is a Fortune 500 Company, listed on the New York Stock Exchange. The Company is made up of dedicated and passionate people committed to delivering the highest quality insurance products and services to specialized markets worldwide.


    At Berkley One, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religion, age, sex, sexual orientation, transgender, national origin, disability, genetic information, veteran or marital status, or any other characteristic protected by law.


    Berkley One, a W. R. Berkley company, is hiring a Property General Adjuster. The job is located in New York or Connecticut and reports to the Property Claims Manager.


    Berkley One exists to insure and protect the lifestyles of a modern generation of affluence. We seek clients that are sophisticated individuals and families who require world-class risk and claims management customized to their needs, a team of select expert independent agents and innovative digital tools to keep it simple and easy. We’ll blend our partners, products and capabilities with all that is Berkley, generating a modern solution for the customers we serve.


    About the job

    Our culture is one of innovation, creativity and teamwork. Our team is highly motivated, passionate about our business, and deeply experienced in developing and delivering product and service solutions in the personal insurance marketplace.

    This role, a key contributor to the Berkley One brand, requires proven claim technical, organizational and time management skills, self-direction, leadership and the ability to provide exceptional quality customer service. The Property General Adjuster is responsible for quality handling and resolution of property claims including complex, high exposure claims in a timely, professional manner with emphasis on providing quality service. The ideal candidate will have experience in handling all manner and size of property claims.


    What you will do

    In support of the Berkley One brand of exceptional customer service:

      • Appropriately manage assigned first party claims through coverage analysis, on site investigation, reserving and resolution
      • Identify and address coverage issues, complete investigation to determine cause & exposure, set timely reserves and develop detailed action plans
      • Write fair and equitable estimates in a software program
      • Negotiate and convey claim settlements within authority limits
      • Establish validity of claims submitted for payment through investigation, research and contact with policyholders, claimants and outside parties for additional information and documentation to evaluate and properly resolve claims
      • Write denial letters, Reservation of Rights and other correspondence
      • Maintain an effective diary system and document claim file activities in accordance with established procedures
      • Pro-actively manage file inventory to ensure timely resolution of cases
      • Deliver exceptional customer service to meet the needs of the insured, agent and all internal and external customers
      • Perform administrative functions such as expense accounts and time off reporting as required
      • Manage Independent Adjusters and experts on select claims
      • Assist with the training of other internal and external adjusters on Berkley One best practices
      • Travel to other states for large losses or catastrophe duty
      • Establish relationships within the broker community to promote our brand
    • Perform other duties as assigned




    • Incredible empathy and understanding of the needs of our customers, both insureds and their agents alike. You will be an excellent, pro-active advocate for Berkley One customers and are passionate about their brand experience
    • Exceptional oral and written communication skills. Your communication style is flexible to the situation. You communicate clearly and with a purpose
    • Calm under pressure. You have excellent organizational and negotiation skills, integrity, and great follow-through on tasks. You are comfortable challenging norms while working collaboratively with colleagues at all levels of the organization
    • You have a strong sense of accountability, fun and adventure
    • Natural curiosity. You love learning how things work and you are always looking for innovative improvements
    • Collaborative, you will coordinate with lead adjusters and managers on pending claim files requiring additional investigation and confirming coverage on our largest claims. You will also actively participate on CAT duty when needed and assist in overseeing the contractor referral program including re-inspections and quality reviews
    • Pro-active, you will manage preferred vendors in order to drive continuous quality improvement
    • Broad knowledge of construction, estimating and estimating systems, Symbility preferred
    • Minimum 5 years of experience handling property insurance claims with an emphasis in working with High Net Worth customers and experience with automated claims systems
    • Advanced proficiency with the Microsoft Products
    • Bachelor’s degree or equivalent work experience


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