Berkley

  • Vice President, Claims

    Location Name NJ, Rutherford
    ID
    2018-1837
    Date Posted
    2 weeks ago(2 weeks ago)
    Company
    Berkley Luxury Group
    Primary Location
    US-NJ-Rutherford
    Category
    Claims
  • Company Details

    Berkley Luxury Group Logo

     

    Berkley Luxury Group is the premier insurer for luxury condos, co-ops, rentals & upscale restaurants.  At Berkley Luxury Group we have a shared vision to be the best in what we do, as evidenced by our reputation amongst our customers and competitors. We are committed to hiring top talent and fostering a culture that supports integrity, collaboration and commitment to superior service. We offer a dynamic work environment in which innovation, teamwork, and flexibility are valued. Our flat organizational structure allows us to get things done quickly and provides every individual the opportunity to thrive and meaningfully contribute to our success.  Although we have a small company feel, we are a member of the W.R. Berkley Corporation, one of the most stable and respected companies in the property casualty industry.

     

    Responsibilities

    Under moderate oversight of the SVP Claims, leads various areas of the Claims department in performance of all claims handling related functions, monitoring and maintaining quality service and loss and expense goals. Responsible for the technical proficiency of the department work product to include compliance with client service instructions, BLG service standards and performance goals.  Uses various metric driven tools to evaluate performance and identify problem areas to prevent and proactively address service issues.  Directly and actively engages with clients to continually refine the companies understanding of client requirements and support new business initiatives and marketing efforts through service presentations to insureds, brokers and accounts in conjunction with Underwriting and Loss Control.

     

    ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.  These are functions that a person must be able to perform in the job, either unaided or with the assistance of a “reasonable accommodation”.

     

    • Provide direct management to claims managers and staff to ensure a consistent work product in all areas.
    • Participate in establishing, implementing, monitoring and reporting on corporate and unit goals. Establish strategic plans and provide leadership by training, developing and positioning people to attain their goals.  Provide training and claim technical supervision through appropriate feedback to ensure claims are handled in accordance with BLG's performance standards and any applicable jurisdictional requirements.
    • Analyze file review and service results to identify employee training and development needs and implement plans.
    • Approve settlement and reserve increases for claims in excess of managers’ authority.
    • Monitor loss adjustment expenses to ensure efficient utilization of staff and outside services. Monitor use of independent adjusters or attorney involvement.
    • Provide SVP Claims with regular status reports on all large and potentially large losses.
    • Actively seek, build and maintain excellent relationships with key broker and managing agents and policyholders. Develop and measure actions to improve customer service.
    • Other duties may include: responding to insurance department complaints, account and agency visitations, handling large/complex claims.
    • Retain staff by managing responsibly and creating a positive work environment.
    • Keep abreast of industry developments, particularly those which impact area(s) of responsibility.
    • Monitor legislative and regulatory changes related to the states within each region; attend public hearings as necessary and appropriate.
    • Understand BLG's business and the factors that affect its success and growth.

    Qualifications

     

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    KNOWLEDGE, SKILLS, AND ABILITIES

    • Strong strategic mindset
    • Strong analytical and problem solving abilities.
    • Ability to drive results.
    • Demonstrated ability to develop and build a team.
    • Proficiency in MS Word and Excel.
    • Demonstrated strong technical skills, preferably in the property and casualty marketplace and proven job effectiveness.
    • Excellent presentation skills
    • Knowledge of and exposure to the P & C claims legal environment
    • Demonstrated ability to think innovatively and create effective work processes and solutions. 

    EDUCATION and/or EXPERIENCE

     15+ years of experience in property and casualty claims adjusting and/or management.

     5+ years of strategic leadership experience with responsibility for managing a claims operation

     Bachelor's degree; or experience in a business or related field; or an equivalent combination of  training     and experience that provides the required knowledge, skills, and abilities

      Law degree a plus.

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