• Underwriting Services Technician

    Location Name AZ, Scottsdale - 14902 N 73rd Street
    Date Posted
    2 weeks ago(8/8/2018 2:29 PM)
    Berkley Aspire
    Primary Location
  • Company Details

    Guiding Principles

    We Make Surplus Lines Easy

    •   Authenticity.
    •   We value teamwork and accountability.
    •   We act with Respect, Integrity and Trust.
    •   We are committed to the continuous learning and development of our employees.


    What Defines Us

    As a Berkley company you can trust in us knowing we always act with integrity and do the right thing. We have expertise in writing complex excess and surplus lines business and do so responsibly to ensure we are profitable.


    What Guides Us

    • We are solutions oriented and responsible, and have a can-do attitude when working with you and your client in underwriting and claims scenarios.
    • Due to our size, we are flexible and are responsive to the changing insurance marketplace.


    What Drives Us

    • We want to be the market leader by continually being innovative and improving the way writing excess and surplus lines is transacted.
    • We understand the business and build relationships with our agents to ensure that we can both transact small to mid-market business efficiently and profitably.



    Products and services are provided through various surplus lines insurance company subsidiaries of W. R. Berkley Corporation and offered through licensed surplus lines brokers. Not all products and services may be available in all jurisdictions, and the coverage provided by any insurer is subject to the actual terms and conditions of the policies issued. Surplus lines insurance carriers do not generally participate in state guaranty funds and insureds are therefore not protected by such funds. ZES Insurance Agency, LLC conducts business in California as a licensed surplus lines broker (License #0H99364).


    Job Summary


    This position will provide processing and technical support to the Underwriting Department. This position will be assessed based on productivity, accuracy and thoroughness, and ability to learn and apply new skills.


    Roles and Responsibilities


    Responsibilities include, but are not limited to:

    • Multi-line rating
    • Issuance of multi-line quotes and policies
    • Issue bind confirmations for new and renewal policies
    • Process policy changes which include endorsements, cancellations, non-renewals, and reinstatements
    • Resolve problems relating to processing and eliminate delays
    • Inspection ordering and recommendation letters
    • Responding to agent’s and insured’s requests for loss runs and copies of forms/endorsements.
    • Reinsurance entries and cargo filings.
    • Assist with submission and transaction set ups
    • Assisting in the quality control /peer review process for the Underwriting Services team.


    To qualify for this position, candidates must possess strong customer service proficiency, be well organized and able to work independently.  This is also a dynamic team environment requiring high levels of collaboration and partnership.  The ability to understand priorities and meet deadlines, and good oral and written communication skills are essential.  Strong attention to detail and proficiency in Microsoft Word and Excel and typing of a minimum of 50 words per minute are required.  High school education or equivalent and one to two years insurance experience preferred.


    Success Factors/Personal Attributes


    • Strong results orientation, focusing on outcomes, delivering on commitment and deadlines and executing relentlessly
    • Customer focus, continually responding with a sense of urgency
    • Entrepreneurial qualities, such as trying innovative solutions, resiliency to change and recognizing what is most important to get done
    • Teamwork, providing and welcoming open, honest, respectful and constructive feedback and jumping in to get the work done, even when not asked
    • Accuracy and thoroughness, completing tasks with minimal mistakes
    • Technical Proficiency, ability to learn and apply new skills

    Productivity, find efficient ways to increase the number of transactions handled


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