• Agency Experience Manager

    Location Name IL, Chicago - 311 S. Wacker Drive - Suite 3600
    Date Posted
    3 weeks ago(8/3/2018 6:47 PM)
    Berkley One
    Primary Location
  • Company Details

    W.R. Berkley Corporation is a Fortune 500 Company, listed on the New York Stock Exchange. The Company is made up of dedicated and passionate people committed to delivering the highest quality insurance products and services to specialized markets worldwide.


    At Berkley One, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religion, age, sex, sexual orientation, transgender, national origin, disability, genetic information, veteran or marital status, or any other characteristic protected by law.


    Berkley One, a Berkley company, is hiring an Agency Experience Manager to support the development of various marketing, branding and sales programs.


    Berkley One exists to insure and protect the lifestyles of a modern generation of affluence. We seek clients that are sophisticated individuals and families who require world-class risk and claims management customized to their needs, a team of select expert independent agents and innovative digital tools to keep it simple and easy. We’ll blend our partners, products and capabilities with all that is Berkley, generating a modern solution for the customers we serve.


    About the job

    Our culture is one of innovation, creativity and teamwork. Our team is highly motivated, passionate about our business, and deeply experienced in developing and delivering product and service solutions in the personal insurance marketplace.

    This role, an important individual contributor to the Berkley One brand, will be responsible for driving successful, productive relationships and growth with our agency partners. The ideal candidate will have experience contributing to successful marketing strategy and delivery.


    What you will do

    In collaboration with and at the direction of the Regional Agency Experience Manager:

    • Execute agency management strategies, including tactical distribution management activities, in order to meet or exceed growth and profit targets by state and by agent/broker
    • In assigned geography, identify and appoint new agent/broker partners who will positively contribute to the growth of Berkley One
    • Lead agency business planning, including new business, retention, hit ratio, profit and other targets
    • Execute activities and projects relative to business development, campaign management and brand building

    In collaboration with inside sales:

    • Provide quote coaching and other new business assistance to agency partners
    • Track agency partner financial performance and pro-actively adjust strategies and tactics to leverage opportunities, revenue generation and the establishment of the Berkley One brand
    • Build successful connections between agency partners and relevant Berkley One functions in order to deliver exceptional customer service
    • Contribute to build of distribution capabilities in support of Berkley One’s business strategies and goals


    What you will need


    • Experience contributing on a high performing marketing/sales team in a high growth, fast paced environment. You are an outstanding collaborator
    • Incredible empathy and understanding of the needs of our customers, both insureds and their agents alike. You will be an excellent, pro-active advocate for Berkley One customers and are passionate about their brand experience
    • Exceptional oral and written communication skills. Your communication style is flexible to the situation. You communicate clearly and with a purpose
    • A love of process and optimization. You are excited about the opportunity to experiment with building the Berkley One brand and telling the Berkley One story across multiple channels
    • Calm under pressure. You have excellent organizational skills, integrity, and great follow-through on tasks. You are comfortable challenging norms while working collaboratively with colleagues at all levels of the organization
    • You have a strong sense of accountability, fun and adventure
    • Natural curiosity. You love learning how things work and you are always looking for innovative improvements
    • Minimum 3 – 5 years of successful agency management experience at a high net worth Personal Lines carrier
    • Bachelors’ degree or equivalent


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