• Interview, hire and train staff
• Manage and guide the performance and professional development of staff through coaching and mentoring, including performance evaluations and salary reviews
• Collaborate with underwriting on current and proposed policy language and new product development
• Identify and communicate industry trends and/or portfolio claim developments that may impact company results, appetite or pricing
• Proactively attends marketing, sales and account meetings to establish relationships with agent partners and maximize the competitive advantage derived from the Aspire Claim Experience and direct-to-retail business model
• Oversee and participate in claim reviews or other value-added claim services applicable to individual accounts where those services are appropriate
• Identify and implement strategies to reduce total claim cost and optimize company profitability
• Consult with the underwriting team on an individual risk basis to assist with risk selection and the application of appropriate terms/conditions to ensure portfolio profitability
• Identify claims with significant exposure and take a more active role coordinating a strategy for an appropriate resolution
• Understand and utilize existing technology resources and data to measure and monitor financial and performance trends
• Facilitate the improvement of all systems applications utilized in the department for successful and efficient claims handling and related workflow processes
• Manage projects related to achieving department goals (i.e., cost management, quality assurance, SIU, training and development, etc.)
• Review and approve coverage letters and responses to regulatory agency inquiries
• Review and approve Large Loss Reports
• Occasionally handle claims that are very complex and/or involve sensitive or confidential information
• May perform other functions as assigned

• Extensive commercial general liability, commercial excess and commercial property claim experience required
• Strong technical knowledge and experience, including an understanding of coverage and contract law, investigation, legal liability, litigation and reserving
• Supervisory experience required
• Excess & Surplus lines experience strongly preferred
• Product development and forms creation experience a plus
• Professional designations such as CPCU or AIC strongly preferred
• Comprehensive knowledge of insurance and legal systems
• Proven ability to train, establish performance objectives and evaluate employee performance
• Strong analytic skills and decision-making ability
• Strong verbal and written communication and customer service skills
• Good negotiation skills

         Coaches and Motivates People

• Builds Effective Teams

Travel may be required on a limited basis.
While performing the duties of this job, the employee is regularly required to be seated for sustained periods of time; be able to pick up, pinch, twist, or keyboard; must be able to communicate detailed or important information accurately; distinguish sounds at normal levels (with or without correction) and be able to receive detailed information orally.
The employee is occasionally required to move about the office to accomplish tasks; reach in any direction; raise or lower objects or move objects from place to place; and hold onto objects.
Occasionally, the employee may need to move or exert force up to 10 pounds.
The employee is regularly required to operate a computer and other office equipment (phone, copier and printer).
The above job description is not intended to be an all-inclusive list of the duties and responsibilities of the job described, nor is it intended to be such a listing of the skills and abilities required to do the job. Rather, it is intended only to describe the general nature of the job.

Sponsorship not Offered for this Role