Carolina Casualty is a member company of W. R. Berkley Corporation, an insurance holding company that is among the largest commercial lines insurance writers in the United States. We specialize in liability, physical damage, cargo and other insurance solutions for the commercial auto markets including trucking, public transportation and others. 

 

We maintain some of the lowest claim adjuster pending claim counts in the industry. Our adjusters are part of a culture that emphasizes inclusion, collaboration, innovation, and team. Our culture is one where your work is recognized and appreciated. If you want to contribute to an organization where you matter and where you can make a difference, then search no further. 

 

The company is an equal opportunity employer.

Seeking an Operations Specialist

 

Key Functions will include but not be limited to:

• Prepare and coordinate processing for certified policy requests, cancellation and reinstatement notices, filings
• Index incoming correspondence and documents to Underwriting files
• Research and respond to agent/insured correspondence, calls, and inquiries including requests for loss runs and copies of forms and endorsements.
• Manage multiple email inboxes
• Backup broker management process (license requirements, contact information, etc.)
• Provide superior customer service to internal and external customers
• Provide support across Operations department as needed
• Assist with special projects as assigned

Education Requirement

 

• High School Diploma, associate’s degree preferred

 

Qualifications:  Include necessary skills/experience and core competencies required

 

• 1-3 Years of operational support experience preferred
• Background in insurance industry preferred
• Strong proficiency in Microsoft Office Suite programs (particularly Excel and Teams)
• Proficiency in Adobe Acrobat Pro
• Ability to add, subtract, multiple, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Strong interpersonal and communication skills; ability to establish trust and effective working relationships with both internal and external customers
• Demonstrated customer service experience and the ability to interact with a wide-variety of people on a daily basis in person and via telephone and email
• Ability to work both independently and in a team environment
• Willingness to be flexible, learn on the job, and maintain a “can-do” attitude
• Must possess strong analytical and prioritization skills
• Excellent time management skills
• Accuracy and thoroughness, completing tasks with minimal mistakes
• Ability to work in a fast-paced environment and respond quickly when necessary

 

We do not accept unsolicited resumes from third party recruiting agencies or firms.

The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment

Sponsorship not Offered for this Role