Carolina Casualty is a member company of W. R. Berkley Corporation, an insurance holding company that is among the largest commercial lines insurance writers in the United States. We specialize in liability, physical damage, cargo and other insurance solutions for the commercial auto markets including trucking, public transportation and others. 

 

We maintain some of the lowest claim adjuster pending claim counts in the industry. Our adjusters are part of a culture that emphasizes inclusion, collaboration, innovation, and team. Our culture is one where your work is recognized and appreciated. If you want to contribute to an organization where you matter and where you can make a difference, then search no further. 

 

The company is an equal opportunity employer.

The Commercial Bodily Injury Claims Manager is responsible for providing leadership and expertise to a team of bodily injury/liability claims adjusters, helping answer coverage questions and solve problems, developing technical training and development plans, working with customers to provide an excellent customer experience, and participating in projects to help the department improve and evolve.

 

Key Functions will include but not be limited to:

 

• Shape the future strategy of the department as part of the claims leadership team
• Monitor workload assignments for commercial bodily injury claims personnel
• Recommend staffing plans and participate in the hiring of new commercial bodily injury claims personnel based on business needs
• Work with the claims adjusters to solve problems and get the best outcomes of the claim
• Collaborate with other departments, including actuary and underwriting, individual claims, Best Practices and trends
• Develop the team’s expertise in claim handling procedures in accordance with Best Practices
• Manage the department’s inventory of claims, including ensuring the team conducts thorough investigations to determine coverage and liability
• Ensure proper reserves are set for exposures to the Company
• Ensure appropriate evaluation, negotiation, and settlement of claims within authority levels
• Ensure identification and pursuit of recovery opportunities (salvage, subrogation, etc.)
• Ensure appropriate and thorough litigation process
• Develop the team in negotiation and settlement skills
• Develop training programs and procedures, and conduct department-specific training
• Review and streamline claims processes, including automating tasks as needed
• Work with direct reports on career development and aspirations
• Conduct performance reviews and give constructive and positive feedback to direct reports
• Speak with customers when added expertise is needed or issues arise that need extra assistance

Qualifications:

 

• 8+ years commercial auto/bodily injury claim experience
• 1+ years management experience
• Knowledge of evaluating injury exposures
• Ability to function in a fast-paced work environment and tolerate stress
• Demonstrated success exercising independent decision making, problem solving and effective negotiation skills
• Excellent oral and written communication skills

 

Education Requirement

• Bachelor’s Degree

We do not accept any unsolicited resumes from external recruiting agencies or firms.

The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.

Location and Travel:
• Primary location Jacksonville, FL.

Sponsorship not Offered for this Role