The Business Systems Analyst will be providing support of one or more applications to various member companies of the corporation and will involve developing, implementing, and supporting technical solutions for customers.

Responsibilities

• Supports company BA/BCA and development staff in creation of application and system integration
• Provides tier 2 service desk application support and trouble shooting
• Develops and executes simple SQL scripts to resolve production issues and create reports
• Monitor and track issues until resolution and determine impacts resulting from issue
• May coordinate minor software release schedule and approval process with Release Management, development staff, Business System Analysts, and customers
• Able to provide root cause analysis when troubleshooting system issues
• Develops advanced requirements based on customer request and/or requirements
• Assist in writing requirements, design, testing and/or initiation of projects to help provide solutions for customers
• Develops technical specifications to solve a business need or problem
• May coordinate minor software release schedule and approval process with development staff, Business System Analysts, and other BTS staff
• May define XML schemas for web services
• Develops and executes SQL commands to accomplish data model changes and is involved in data modeling
• May also include report generation
• Monitor or track tasks until completion to ensure delivery to customers
• Active participant in design sessions and other technical meetings involving system changes
• Work with business to understand system issues
• Knowledgeable on a specific set of components within an application or a single application
• Communicate issues effectively to multiple levels within the organization
• Recreate issues and document requirements for bug fixes and/or system enhancements
• Create documentation and training materials
• Provide end-user training to internal and external customers
• Assists in releasing software upgrades to customers (internal/external to BTS), including testing
• Travel for position is up to 10%

Qualifications

• 3 - 7 years systems experience
• Must have demonstrated the capability of meeting the key accountabilities, or have the ability to learn/perform them
• Software Development Life Cycle experience
• Basic P&C Insurance Knowledge Preferred
• Excellent problem solving and analytical skills
• Strong interpersonal and communication skills, both oral and written
• Ability to quickly learn new technology and systems
• The Company is an equal employment opportunity employer

Education

• Bachelor's Degree in Computer Science, Information Technology, Information Systems, or a related discipline.  Equivalent experience and/or alternative qualifications will be considered

Skills

• Business Knowledge
• Written Expression
• Action Oriented
• Technically Astute
• Prioritization of Work
• Planning
• SQL scripting
• Application support and troubleshooting
• Technical specifications development
• System integration
• Data modeling
• XML schemas
• Release management coordination
• Training and documentation development
• Root cause analysis
• Analytical skills
• Problem solving
• Written and verbal communication

Additional Physical Requirements

• Ability to sit at a desk and work on a computer for extended periods of time
• May occasionally lift and/or move up to 10 pounds
• Vision abilities required by this job include close vision and ability to adjust focus

The above job description is not intended to be an all-inclusive list of the duties and responsibilities of the job described, nor is it intended to be such a listing of the skills and abilities required to do the job. Rather, it is intended only to describe the general nature of the job.

The company offers a competitive compensation plan and robust benefits package for full time regular employees which for this role include:

• Base Salary Range: $73,920 – $137,280

• Benefits: Health, Dental, Vision, Life, Disability, Wellness, Paid Time Off, 401(k) and Profit-Sharing plans.

The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.

This company is an equal opportunity employer