Berkley Technology Services: Right Team, Right Technology, Simple and Secure.

Berkley Technology Services (BTS) is the dynamic technology solution for W. R. Berkley Corporation, a Fortune 500 Commercial Lines Insurance Company. With key locations in Urbandale, IA and Wilmington, DE, BTS provides innovative and customer-focused IT solutions to the majority of WRBC's 60+ operating units across the globe. BTS's wide reach ensures that ideas and opinions are considered at every level of the organization to guarantee we find the best solutions possible.

Driven by a commitment to collaboration, BTS acts as consultants to our customers and Operating Units by providing comprehensive solutions that not only address the challenge at hand, but proactively plan for the "What's Next" in our industry and beyond.

With a culture centered on innovation and entrepreneurial spirit, BTS stands as a community of technology leaders with eyes toward the future -- leaders who truly care about growing not only their team members, but themselves, and take pride in their employees who shine. BTS offers endless ways to get involved and have the chance to grow your career into a wide range of roles you'd never known existed. Come join us as we push forward into the future of industry leading technological solutions.

The Company is an equal employment opportunity employer.

The Wintel Server Support Co-Op will be fully integrated into the Server Support environment, gaining hands-on experience in systems administration, participating in agile processes, and collaborating with multiple teams across BTS while supporting internal stakeholders and learning to resolve real-world IT issues.

• Draft communications
• Participate in backlog refinement
• Assist with sprint planning
• Perform SharePoint administration and repository cleanup
• Support file standardization efforts
• Conduct data validation
• Assist with project management activities
• Support documentation standardization
• Help expedite equipment deployment processes
• Perform CMDB cleanup and information gathering
• Generate reports and dashboards
• Be part of an agile scrum team, assume responsibility for tasks, and complete them end-to-end
• Serve as a point of contact for internal and external stakeholders
• Learn how to address and resolve IT issues in real-world situations
• Assist with other projects as needed
• Manage and triage multiple incoming priorities effectively by understanding customer needs and meeting service level requirements
• Maintain a strong customer service focus and sense of urgency

Qualifications:

• 2 or more years of an IT-related degree program completed
• Demonstrated ability to communicate with technical and non-technical individuals and teams
• Proven track record of working in a fast-paced and dynamic production environment managing multiple priorities
• Ability to work without direct daily supervision
• Self-starter with a good work ethic
• Technical background and technical aptitude relevant to Wintel/Server Support environments
• Organized and proactive
• Self-motivated
• Microsoft Office experience
• Strong communication and analytical skills
• Excellent oral and written communication
• Customer service focus and sense of urgency
• Ability to manage and triage multiple incoming priorities
• Ability to meet service level requirements
• Aggressive curiosity and desire to learn
• Attention to detail
• Participation in extracurricular and leadership activities a plus
• Prior internship/co-op experience preferred

Education Requirement

• Registered undergraduate student pursuing a major in an IT-related degree with a preferred overall GPA of 3.0 or higher
• MIS or Server Administrator major preferred but not required