2025 Business Insurance Best Places to Work winner, Berkley Southwest offers commercial property and casualty products and services through independent agents in Arizona, Arkansas, New Mexico, Oklahoma and Texas. We maintain a strong local presence in each of our markets, keeping underwriting and support close to the customer. 

 

Now more than ever, financial strength is critical to a successful, long term insurance relationship. Berkley Southwest is a member company of W. R. Berkley Corporation, a Fortune 500 company, whose insurance company subsidiaries are rated A+ (Superior) by A.M. Best.  #LI-LD1 #LI-HYBRID

 

This position will be based in our Irving, TX office.

 

We offer a hybrid work schedule with 4 days in the office; and 1 day remote where it makes sense to do so. 

 

The company is an equal opportunity employer.

 

 

 

As an Operational Efficiency Solutions Analyst, you will serve as a Business Configuration Analyst supporting internal end‑user applications and operational workflows. You'll be responsible for analyzing business, functional, and technical requirements and translating them into configured solutions that improve efficiency, consistency, and measurable business outcomes.

 

Additionally, you will focus on configuring and supporting Microsoft 365–based solutions, Power Platform workflows, and AI‑assisted tools, including Microsoft Copilot capabilities. Working independently under general supervision, you will partner closely with business users to identify needs, resolve configuration issues, support testing and deployment activities, and ensure solutions are documented, governed, and maintainable.

 

What you can expect:

• Culture of innovation, teamwork, supportive colleagues, and leaders willing to invest in talent.
• Internal mobility opportunities. 
• Visibility to senior leaders and partnership with cross functional teams.
• Opportunity to impact change.
• Benefits – competitive compensation, paid time off, comprehensive wellness benefits and programs, employer funded health savings account, profit sharing, 401k, paid parental leave, employee stock purchase plan, tuition assistance and professional continuing education.

We'll count on you to:

• Analyze business processes and operational requirements to inform the configuration of internal applications and automated workflows.
• Configure and maintain solutions using Microsoft Power Automate, Microsoft 365 tools, and low‑code platforms to support operational use cases.
• Support the configuration and maintenance of Microsoft Copilot Agents and standardized prompt libraries aligned with approved business workflows.
• Translate user requirements into functional configurations with clear acceptance criteria and measurable outcomes.
• Configure integrations between systems using approved APIs and connectors, including managing data mappings, validations, and error handling.
• Participate in testing, deployment, maintenance, and ongoing enhancement of configured applications and workflows.
• Monitor production solutions for performance or failures and perform troubleshooting and corrective actions as needed.
• Maintain accurate technical and functional documentation, including configuration details, dependencies, and operational support information.
• Operate within established governance, security, and change‑control processes to ensure solutions meet compliance, audit, and access standards.
• Work directly with end users to identify needs, resolve configuration issues, and provide guidance on effective use of supported tools.
• Support user acceptance testing, training, and adoption activities to ensure solutions are effectively implemented and sustained.
• Other duties as assigned. 

• Bachelor’s degree in Information Systems, Business, Computer Science, or a related field, or equivalent combination of education and relevant experience.
• Typically requires 3+ years of related experience configuring, supporting, or maintaining business applications or workflow solutions.
• Practical knowledge of Microsoft 365 applications and the Power Platform, including Power Automate.
• Experience analyzing business and functional requirements and translating them into configured solutions.
• Experience supporting testing, deployment, and ongoing maintenance of internal applications or workflows.
• Ability to work independently under general supervision and manage multiple configuration tasks simultaneously.
• Strong written and verbal communication skills, with the ability to clearly explain technical or configuration concepts to business users.
• Demonstrated ability to work directly with internal users or customers to identify needs and resolve application or configuration issues.

We do not accept any unsolicited resumes from external recruiting agencies or firms.

The company offers a competitive compensation plan and robust benefits package for full time regular employees.

The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.

Sponsorship not Offered for this Role