Berkley Industrial Comp provides best in class workers’ compensation insurance solutions to high hazard industries.  BIN’s mission is to provide an unparalleled customer experience within the high hazard workers’ compensation market. BIN achieves its mission by focusing on the following core values:

 

• Integrity – character without compromise
• Agility – flexible and collaborative
• Expertise – knowledge and skill
• Ingenuity – solution and future focused

Tenacity – responsiveness with a high degree of determination

 

The Business Engagement Department serves as an internal conduit for the maintenance and execution of tasks on behalf of multiple departments and is focused on delivering an elite, concierge-style customer service experience.

 

Key functions include but are not limited to the following:

 

• Lead day-to-day operations for the Birmingham-based Business Engagement team to ensure consistent, timely, and accurate support for Claims, Underwriting, Finance, and Marketing.
• Monitor multiple shared mailboxes and other intake channels, prioritize incoming requests, and ensure prompt turnaround times aligned to service-level expectations.
• Provide direct supervisory support to team members including work assignment, coaching, mentoring, training reinforcement, and ongoing performance feedback.
• Model and reinforce top-tier customer service standards, professional written and verbal communication, and consistent follow-through with internal and external customers.
• Handle employee relations issues professionally and confidentially, following Human Resources procedures, company policies, and relevant guidelines; document and report concerns when necessary.
• Perform and support daily operational tasks alongside the team as needed, including providing coverage, balancing workloads, and ensuring continuity of critical work during periods of employee absence and peak business demand.
• Conduct quality checks of work products and customer responses; identify trends, errors, or gaps; and implement corrective actions and training to improve accuracy and consistency.
• Maintain and improve workflow documentation and process instructions; support continuous improvement initiatives that enhance efficiency and customer experience.
• Coordinate with leaders and managers across Claims, Underwriting, Finance, and Marketing to clarify requirements, resolve issues, and ensure requests are completed accurately and on time.
• Support onboarding and cross-training of new team members; assist with scheduling and coverage planning to maintain service continuity.
• Maintain professionalism and represent the department as a positive example of supervisory conduct in meetings, communications, and daily interactions.
• Perform other duties and assume additional responsibilities as business needs arise.

• Bachelor’s degree preferred
• Business Administration or Finance-related background preferred
• 2+ years of experience workers’ compensation experience
• Demonstrated supervisory or people-management experience required.
• Demonstrated ability to manage competing priorities and deliver accurate, timely work in a fast-paced, service-driven environment.
• Strong customer service orientation with a consistent record of professional, courteous, and solution-focused communication.
• Strong time management and organizational skills with the ability to multitask, troubleshoot issues, and maintain attention to detail.
• Ability to work effectively under pressure and manage stress appropriately while maintaining service quality and professionalism.
• Strong collaboration skills and the ability to foster a positive, accountable, and team-oriented work environment.
• Proficiency with Microsoft Office (Word, Excel) and comfort learning and using multiple business systems and workflows.

We do not accept any unsolicited resumes from external recruiting agencies or firms.

The company offers a competitive compensation plan and robust benefits package for full time regular employees

The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment

Sponsorship not Offered for this Role