W. R. Berkley Corporation is comprised of 60+ businesses alongside Berkley Technology Services (BTS) and other shared services groups. Here at Berkley Technology Services, the core of our success is our people. Our teams bring their own unique perspective and experiences which enables us to translate the needs of our business to deliver adaptable, secure solutions while providing an unmatched user-focused experience. Our tagline “Thoughtful Minds | Empowering Possibilities” was crafted with our own teams in mind. At BTS, our teams thrive in Berkley’s decentralized model - leveraging the power of being part of a long standing, heritage brand with extensive expertise while innovation and being entrepreneurial is encouraged. Internally, we operate as a relatively flat organization valuing communication and feedback. We pride ourselves in an open-door policy where no one is treated differently based on title, fostering a culture of trust, transparency, and engagement. Mission (what we stand for): We Believe in the value of every voice, Translate needs into capabilities, & Secure the future of Berkley. Vision (where we’re going): Be the foundation of Berkley through adaptable solutions, resilient environments, and an unmatched experience. Come join us as we push forward into the future of industry leading technological solutions.

As an Associate Support Analyst Intern with the Berkley Experience and Support Team, you will have an opportunity to gain first-hand experience, receive valuable on-the-job training, and heighten business knowledge. This person will collaborate side by side with BTS employees in a variety of positions to complete challenging projects. You will also get to interact with all levels of management and senior leaders, and gain insight into business and technology in the insurance industry. Key functions will include but are not limited to:

• Knowledge of troubleshooting issues with PC/laptop hardware, Windows OS (Windows 10); MS Office Products
• Install new images as scheduled and needed.
• Maintain, install, and upgrade computers as necessary.
• Perform testing of new operating systems and various software and hardware.
• Working knowledge of the administration of Active Directory
• Knowledge of the management of desktop inventory and software automation tools using SCCM-Microsoft System Center Configuration Manager & Software Delivery.
• Experience with Installing hardware and software on desktops and laptops
• Must be able to demonstrate working knowledge of major desktop software applications and networking concepts for troubleshooting purposes.
• Experience with troubleshooting local printer problems
• Work with and assist customers with installations, moves, adds, changes, refresh, testing and implementation of personal computer hardware/software systems for small projects.
• Ability to review service tickets, solve and troubleshoot problems related to desktop computers, laptops, and different systems.
• Self-starter with a good work ethic.
• Demonstrated ability to communicate with technical and non-technical individuals and teams.
• Proven track record of working in a fast paced and dynamic production environment managing multiple priorities.
• Manage and triage multiple incoming priorities effectively by understanding customer needs and meeting service level requirements.
• Must have a strong customer service focus and sense of urgency.
• Experience resolving end users’ hardware and software issues in an IT environment.
• Working towards a degree or equivalent with emphasis in computer science or related field; or equivalent combination of education and experience.
• Candidates should have working knowledge of Windows 10, Microsoft Office Suite, Active Directory, networking and remote tools.

• Registered undergraduate student pursuing a major in an IT-related degree with a preferred overall GPA of 3.0 or higher
• Aggressive curiosity
• Desire to learn
• Attention to detail
• Strong communication and analytical skill
• Able to manage multiple competing priorities
• Interest in a technical career in the field of Information Security
• Participation in extracurricular and leadership activities a plus
• Excellent oral and written communication
• Experience in customer service preferred