Berkley One is a modern insurance provider for a modern generation of affluence. We serve clients who live dynamic, adventurous lives and expect their insurance experience to match. Our mission is to deliver highly personalized risk and claims management through a blend of expert independent agents, cutting-edge digital tools, and the strength of the Berkley brand.

 

Why Join Us?

At Berkley One, you’ll be part of a forward-thinking team that’s reimagining personal insurance. We’re building solutions that are as sophisticated and agile as the clients we serve—individuals and families who value innovation, simplicity, and exceptional service. You’ll collaborate with passionate professionals, leverage modern technology, and help shape the future of our industry.

#LI-AV1 #LI-HYBRID

What We Value

• A client-first mindset with a passion for delivering exceptional experiences
• Curiosity, creativity, and a drive to challenge the status quo
• Collaboration across disciplines to build smarter, more intuitive solutions
• Integrity, expertise, and a commitment to excellence

This role will be based in our Wilmington, DE offices. We offer a hybrid work schedule with 4 days in the office; and 1 day remote where it makes sense to do so.

 

The Company is an equal employment opportunity employer. 

 

The Support Specialist is a key member and extension of the Distribution team, focused on the administrative tasks that deliver a seamless, high-quality experience for our agents and internal partners. This role supports the full agency lifecycle, from onboarding through ongoing support, while ensuring licensing and appointment compliance. The ideal candidate is service-minded, detail-oriented, and thrives in a collaborative, fast-paced environment.

 

The hours of operation are 8:00 AM – 5:00 PM EST, Monday – Friday. Shifts vary based on customer needs and will fall within the hours outlined above.

 

What you can expect:

• Culture of innovation, teamwork, supportive colleagues and leaders willing to invest in talent
• Internal mobility opportunities 
• Visibility to senior leaders and partnership with cross functional teams
• Opportunity to impact change
• Benefits – competitive compensation, paid time off, comprehensive wellness benefits and programs, employer funded health savings account, profit sharing, 401k, paid parental leave, employee stock purchase plan, tuition assistance and professional continuing education

We'll count on you to:

• Serve as a primary point of contact for agent inquiries via phone and email
• Support new agency onboarding and manage ongoing agency lifecycle tasks
• Ensure licensing and appointment compliance in accordance with state regulatory requirements
• Maintain accurate records and documentation related to agent licensing and appointments 
• Run monthly reports and distribute them to agents and internal partners
• Provide administrative and operational support to Agency Experience Managers (AEMs)
• Assist with processes across multiple functional areas within Distribution Administration
• Uphold professionalism, confidentiality, and a strong customer service mindset at all times

What you need to have:

• High school diploma or equivalent; Associates or Bachelors degree preferred
• Strong attention to detail and commitment to accuracy
• Excellent written and verbal communication skills
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment
• Strong organizational and time-management skills
• Proficiency in Microsoft Office (Outlook, Excel, Word)
• Ability to work independently while also contributing as part of a team

We do not accept any unsolicited resumes from external recruiting agencies or firms.

The company offers a competitive compensation plan and robust benefits package for full time regular employees.

The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.

Sponsorship not Offered for this Role