Company URL: https://www.berkleytechnologyservices.com/                                        

Berkley Technology Services (BTS) is the dynamic technology solution for W. R. Berkley Corporation, a Fortune 500 Commercial Lines Insurance Company. With key locations in Urbandale, IA and Wilmington, DE, BTS provides innovative and customer-focused IT solutions to the majority of WRBC’s 60+ operating units across the globe. BTS’s wide reach ensures that ideas and opinions are considered at every level of the organization to guarantee we find the best solutions possible.  

Driven by a commitment to collaboration, BTS acts as consultants to our customers and Operating Units by providing comprehensive solutions that not only address the challenge at hand, but proactively plan for the “What’s Next” in our industry and beyond.  

With a culture centered on innovation and entrepreneurial spirit, BTS stands as a community of technology leaders with eyes toward the future -- leaders who truly care about growing not only their team members, but themselves, and take pride in their employees who shine. BTS offers endless ways to get involved and have the chance to grow your career into a wide range of roles you'd never known existed. Come join us as we push forward into the future of industry leading technological solutions.  

Berkley Technology Services: Right Team, Right Technology, Simple and Secure.  

A Systems Administrator plays a crucial role in supporting and maintaining the organizations' IT infrastructure. 

They ensure that the organization's computer systems are reliable, secure, and efficient, supporting the overall IT infrastructure. 

Systems Administrators ensure that all technological aspects run smoothly and securely, which in turn supports the overall productivity and efficiency of the company.

• System Maintenance and Management: Ensuring that all computer systems are running efficiently, reliably, and securely.
• System Integration: Responsible for integrating various components of a system to ensure they work together seamlessly. This includes hardware, software, network, and other IT infrastructure elements following the defined change control processes.
• Technical Support: Monitoring and managing ticket queues, providing technical support to employees, troubleshooting hardware and software issues.
• Documentation (Process and Technical): Create Process and Technical documentation which are crucial for ensuring clarity, consistency, and efficiency within IT operations.
• Operational Efficiency: By maintaining and optimizing IT systems, sysadmins help improve the overall efficiency and productivity of the organization.
• Security First: Implements a security-first practice by integrating cybersecurity considerations into every aspect of the business from the ground up. Ensures that security is a fundamental part of the design and operation of systems and processes.
• Business Knowledge: Has a basic understanding of Business Processes; Is familiar with the company's core business functions and processes; understands how their role supports business objectives; is able to communicate technical issues in a way that non-technical stakeholders can understand; has the basic skills to gather and document business requirements; applies technical skills to solve business problems; understands the impact of their work on business outcomes.

• Typical Years of Experience is 1-3 years

Core Skills/Competencies:

• Agile Methodology (N) - essential for promoting flexibility, collaboration, and continuous improvement.
• Automation and Scripting (N) - streamline processes, enhance efficiency, and reduces the potential for human error.
• Business Acumen (N) - alignment of technical expertise with the broader business objectives.
• Cloud Computing (N) - leverage cloud technologies to enhance scalability, flexibility, and efficiency. OR Leverage cloud technologies to support and enhance business operations. Familiarity with cloud platforms like AWS, Azure, or Google Cloud.
• Innovation (N) - drives technological advancements and improves business processes.
• Scalability (N) - ensures that systems can handle the organization's growth and evolving needs efficiently and effectively.
• Troubleshooting (P) - quickly and effectively resolve issues, maintaining the smooth operation of IT systems and supporting the overall success of the organization.
• Bachelors Degree in Computer Science, Information Technology, Information Systems, or a related discipline.
• Equivalent experience and/or alternative qualifications will be considered.

Practical Skills Competencies:

• Active Learning
• Active Listening
• Coachable
• Critical Thinking
• Time Management

The Company is an equal employment opportunity employer.