Berkley Industrial Comp, formerly American Mining Insurance Group, began operating in 1989 as a specialty carrier offering workers compensation coverage to qualified mining and mining related accounts. Known for excellence in loss control, claims management and underwriting, Berkley Industrial Comp has remained focused on our mission as the company has grown and matured.

 

Since becoming a W.R. Berkley Corporation member company in 2007, Berkley Industrial Comp has quadrupled its operating territory, introduced preferred rating plans, focused on continuous improvement in ease of doing business, made significant new investments in technology and added additional highly experienced staff to our team. With an AM Best rating of A+ Superior XV, Berkley Industrial Comp’s commitment to the mining sector remains unwavering.

 

https://www.berkleyindustrial.com

 

The company is an equal opportunity employer.

This role is critical to Berkley Industrial Comp’s (BIN) pledge of providing exceptional customer service. The role requires individuals to develop a working knowledge of each BIN department and utilize strong communication skills when resolving questions from external customers. BIN’s goal of creating a “one-stop-shop” service platform requires empowering the Business Operations Technicians to accurately support the organizations objectives through critical technical support.

Key functions include but are not limited to the following:

 

• New/Renewal Client Onboarding

• • • Welcome Call
    • Explanation of RAMP / RESOLUTION Service Expectations
    • Introduce Key Contacts at BIN
    • Verify customer contacts
    • Explain payment plan / responsibilities
• Collaborate with BIN’s RAMP team to create custom service plans for policy holders
• Act as subject matter experts of BIN processes and systems
• Create and review online first notice of injury reports and collaborate with RESOLUTION Specialists
• Provide technical support to BIN’s underwriting department through completion of policy issuance, policy endorsements and other critical policy-related changes
• Manage regulatory challenges for BIN’s RESOLUTION and UW departments, examples include:
  • • Proof-of-coverage issues
    • Claim-related data feed errors
• Ensure state regulations and annual filings are completed for both RESOLUTION and UW operations
• Ensures incoming communications are properly identified and routed correctly
• Design practices, processes, and procedures that are effective, understandable and repeatable for client accounts
• Serve as primary point-of-contact for external customer questions, both policy and claims-related

• Bachelor’s degree preferred
• 1-3 years’ customer service experience preferred
• Strong analytical skills
• Excellent critical thinking skill set
• Proficient with MS Office products (Word, Excel, Power BI)
• Ability to adapt to unfamiliar situations 
• Demonstrate strong attention to detail and ability quickly
• Positive “find a way” attitude to multi-task
• Ability to work with a team with one unified goal.
• The Company is an equal employment opportunity employer.

We do not accept any unsolicited resumes from external recruiting agencies or firms.

The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.