Berkley Mid-Atlantic Group (BMAG) is a property and casualty insurance provider serving the Mid-Atlantic. We are a member of W. R. Berkley Corporation, one of the largest commercial lines property casualty insurance holding companies in the United States. With the resources of a large Fortune 500® corporation and the ability to operate with the closeness and flexibility of a small company, we exclusively work with select independent agents to insure the future of business.

 

Our culture is one that empowers employees to question the status quo and seek innovative ways to continue to exceed the expectations of our customers. We practice collaboration, creativity, and teamwork on a daily basis, with a commitment to innovation and high performance.

 

 

Company URL:  https://www.wrbmag.com/

 

The company is an equal opportunity employer.

The Accounts Receivable Manager provides hands-on supervisory support to team members located in Richmond, VA, including workload coordination, coaching, training, project oversight, and performance management. This role operates in a hybrid environment and requires periodic travel for team engagement and training.

 

• Oversee day-to-day billing operations, ensuring accurate processing, timely execution, and adherence to company policies, regulatory requirements, and internal control standards.
• Provide day-to-day leadership to a geographically distributed team by managing workloads, ensuring adequate coverage, coaching performance, and fostering collaboration and accountability across locations.
• Serve as a primary escalation point for billing, payment, and receivable inquiries or disputes from insureds, agents, underwriting, and internal partners, ensuring timely resolution and a high standard of customer service.
• Review and approve billing transactions within defined authority limits, including premium refunds, commission adjustments, payment corrections, and policy reinstatements in coordination with underwriting.
• Monitor receivable aging and past‑due balances, analyze discrepancies, coordinate payment arrangements as appropriate, and refer accounts to internal collections partners in accordance with established timelines.
• Review and monitor customer billing activity, including premium audits, cancellation notices, rescissions, and reinstatements.
• Validate and oversee reconciliation of daily cash activity from multiple sources, including lockbox, electronic funds transfer (EFT), desktop deposits, and returned or non‑sufficient fund (NSF) payments, ensuring timely follow‑up and accurate application.
• Maintain and reinforce strong cash handling and accounting controls, including segregation of duties, reconciliation requirements, documentation standards, and audit readiness.
• Prepare and provide routine receivable metrics, trends, and operational reporting to support visibility and management review.
• Identify and support practical, continuous improvement opportunities within billing, cash application, reconciliation, and customer service processes, partnering with leadership and internal teams to implement approved enhancements.
• Support billing and receivable system activities, including user testing, enhancement validation, project implementations, and coordinating with technology partners to document and resolve system issues.

 

 

What Makes This Role Unique

This role offers the opportunity to build depth and consistency in a collaborative billing organization, working closely with experienced leaders in insurance billing and receivable accounting. The Accounts Receivable Manager will gain direct exposure to best practices in premium billing operations, cash controls, and customer service standards while contributing to the reliable execution of daily operations and ongoing enhancements.

 

Success in this position is driven by attention to detail, sound judgement, and a continuous improvement mindset focused on practical, achievable enhancements. The ideal candidate enjoys identifying efficiencies, applying new approaches and enhancements, and exploring emerging tools—including thoughtful application of AI—to enhance accuracy, responsiveness, and the overall customer experience. For a hands-on leader, this role provides meaningful opportunities to develop expertise over time and contribute input to department initiatives.

• Bachelor’s Degree preferred or equivalent combination of education and experience.
• Minimum of 4 years supervisory experience with cash application and/or customer service, insurance industry experience preferred.
• Working knowledge of accounting, receivable systems and Excel competency.
• Strong problem-solving ability, sound judgment, and decision-making skills.
• Well organized, efficient and able to work independently while also collaborating effectively across teams to support shared objectives.
• Proven ability to interact and communicate clearly with internal colleagues and external business partners, both verbally and in writing.
• Ability to identify practical process improvements and support operational innovation.

The company offers a competitive compensation plan and robust benefits package for full-time regular employees.

The company operates on a hybrid work schedule with Monday – Thursday in the office and Friday working from home. This position is based in Irving, TX and manages employees in the Glen Allen, VA office.

The salary for this position will be determined by a number of factors, including the scope, complexity and location of the role and the skills, education, training requirements and experience of the candidate.
We do not accept any unsolicited resumes from external recruiting agencies or firms.

Sponsorship not Offered for this Role