Berkley One is a modern insurance provider for a modern generation of affluence. We serve clients who live dynamic, adventurous lives and expect their insurance experience to match. Our mission is to deliver highly personalized risk and claims management through a blend of expert independent agents, cutting-edge digital tools, and the strength of the Berkley brand.

 

Why Join Us?

At Berkley One, you’ll be part of a forward-thinking team that’s reimagining personal insurance. We’re building solutions that are as sophisticated and agile as the clients we serve—individuals and families who value innovation, simplicity, and exceptional service. You’ll collaborate with passionate professionals, leverage modern technology, and help shape the future of our industry.

 

What We Value

• A client-first mindset with a passion for delivering exceptional experiences
• Curiosity, creativity, and a drive to challenge the status quo
• Collaboration across disciplines to build smarter, more intuitive solutions
• Integrity, expertise, and a commitment to excellence 

Join us in creating a new standard in personal insurance—where protection meets possibility.

 

This role will be based in our Phoenix, AZ or Wilmington, DE office.  We offer a hybrid work schedule with 4 days in the office; and 1 day remote where it makes sense to do so. 

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The Company is an equal employment opportunity employer.

As our Casualty Claims Supervisor, you'll be a key contributor to the Berkley One brand, will supervise internal claims adjusters and oversee Third-Party Administrator (TPA) operations and quality assurance. This position is centered around providing expert management and oversight of internal casualty claims adjusters and TPA contracted network by managing processes, quality, and ensuring high quality customer service. The ideal candidate has the technical experience in handling and managing Adjusters who handle large, complex Casualty claims. While the primary focus is for casualty claims, experience in auto and property claims is a considered for the role.

 

What you can expect:

• Culture of innovation, teamwork, supportive colleagues and leaders willing to invest in talent
• Internal mobility opportunities 
• Visibility to senior leaders and partnership with cross functional teams
• Opportunity to impact change
• Benefits – competitive compensation, paid time off, comprehensive wellness benefits and programs, employer funded health savings account, profit sharing, 401k, paid parental leave, employee stock purchase plan, tuition assistance and professional continuing education

We'll count on yout to:

• Manage, coach, and administer employee performance, compensation, and goalsetting processes for team members.
• Lead the adjustment and management of auto, liability, and injury claims, ensuring superior customer service to Berkley One customers, agent partners, as well as internal and external business partner.
• Provide direction and oversee the Adjustment of large or complex Casualty claims.
• Conduct thorough investigations, assess damages, and oversee the entire claims process for the TPA network from end-to-end, including coverage reviews, reserving, negotiation, and settlement.
• Apply casualty claims expertise to make well-informed decisions and guide the resolution of claims effectively.
• Analyze and interpret insurance coverage, clearly communicating positions in accordance with Berkley One guidelines and under the direction of the Casualty Claims Manager.
• Direct and manage assignments to external experts and legal counsel, ensuring efficiency and quality standards.
  Evaluate detailed information regarding coverage, liability, and damages, and ensure fair settlements within the confines of the policy contract.
• Set and adjust reserves within authority limits, recommending reserve changes as needed.
• Other duties as assigned.

What you need to have:

• Bachelor’s degree or equivalent work experience
• A minimum of 3-5 years’ experience handling high exposure and complex casualty claims.
• TPA management experience, management of contracts, and understanding of service level agreements applied in practice for quality assurances.
• Background in property claims management is a plus, but not a prerequisite for this role.
• Demonstrated capability in handling complex coverage issues and a deep understanding of insurance and legal principles.
• Proficiency with high-net-worth policy coverages and services.
• Excellent analytical, decision-making, interpersonal, communication, and negotiation skills.
• Professional demeanor and the ability to maintain composure in high-pressure situations.
• Broad knowledge of CCC, ARMS, and Copart systems is preferred.

What makes you stand out:

• Incredible empathy and understanding of the needs of customers, both insureds and their agents alike. You will be an excellent, pro-active advocate for Berkley One customers and are passionate about their brand experience.
• Exceptional oral and written communication skills. Your communication style is flexible to the situation. You communicate clearly and with a purpose.
• Calm under pressure. You have excellent organizational and negotiation skills, integrity, and great follow-through on tasks. You are comfortable challenging norms while working collaboratively with colleagues at all levels of the organization.
• You have a strong sense of accountability, fun and adventure.
• Natural curiosity. You love learning how things work and you are always looking for innovative improvements.
• Collaborative, you will coordinate with adjusters and managers on pending claim files requiring additional investigation and confirming coverage.

We do not accept any unsolicited resumes from external recruiting agencies or firms.

The company offers a competitive compensation plan and robust benefits package for full time regular employees.

The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.

Sponsorship not Offered for this Role