Company URL: https://www.berkleytechnologyservices.com/                                        

Berkley Technology Services (BTS) is the dynamic technology solution for W. R. Berkley Corporation, a Fortune 500 Commercial Lines Insurance Company. With key locations in Urbandale, IA and Wilmington, DE, BTS provides innovative and customer-focused IT solutions to the majority of WRBC’s 60+ operating units across the globe. BTS’s wide reach ensures that ideas and opinions are considered at every level of the organization to guarantee we find the best solutions possible.  

Driven by a commitment to collaboration, BTS acts as consultants to our customers and Operating Units by providing comprehensive solutions that not only address the challenge at hand, but proactively plan for the “What’s Next” in our industry and beyond.  

With a culture centered on innovation and entrepreneurial spirit, BTS stands as a community of technology leaders with eyes toward the future -- leaders who truly care about growing not only their team members, but themselves, and take pride in their employees who shine. BTS offers endless ways to get involved and have the chance to grow your career into a wide range of roles you'd never known existed. Come join us as we push forward into the future of industry leading technological solutions.  

Berkley Technology Services: Right Team, Right Technology, Simple and Secure.  

This Sr. Business Systems Analyst will be providing support of one or more applications to various member companies of the corporation and will involve developing, implementing, and supporting technical solutions for customers.

Support Role

• May coordinates major software release schedule and approval process with Release Management, development staff, Business System Analysts, and customers.
• Develop ad-hoc scripts (complex SQL) to create reports and troubleshoot/resolve issues.
• Ability to troubleshoot issues in response to user inquiries. Maintain a knowledge base of known issues/solutions and provide potential workarounds to customers.
• Requires strong ability to manage and prioritize multiple tasks with competing deadlines.
• Serves as escalation point to research and resolve production support and configuration issues which cannot be resolved by initial triage group(s).
• Coordinate system, data and/or process changes with downstream system application teams upon implementation of new features.
• May assist in writing requirements to help provide solutions for our customers.

Development Role

• May coordinate major software release schedule and approval process with the engineering staff and as needed other BTS staff
• Create detailed technical specifications which may cross systems.
• Acts on a consultative role to provide resolutions to new business challenges or existing complex problems.
• Working across teams - coordinate system, data and/or process design changes and planned. changes with downstream system application teams. Insure all components have been identified and coordinate the changes across BTS.
• May define Complex XML schemas for web services and associated mappings.
• Develops and executes SQL commands to accomplish data model changes and is involved in data modeling. May also include report generation and data analysis.
• Requires strong ability to manage and prioritize multiple tasks with competing deadlines.
• Serves as escalation point within the development process to research and resolve development questions and/or conflicting requirements.

Shared Between the 2 Roles Outlined Above:

• Knowledgeable on a multiple set of components within an application or multiple applications.
• Individuals in this role are considered application subject matter experts and will need to answer “how to” questions in reference to the specific application or suite of application/services/xml definitions that provide a business solution.
• Strong customer relationships and good understanding of how the corporation/company operate. Ability to effectively communicate with senior management roles within BTS and our companies.
• Has deep understanding of upstream/downstream impact of system changes. Able to make multiple recommendations on how to improve the business processes/workflow.
• Ability to act as a mentor to more junior members of a team
• May coordinate work within the team and/or act as a scrum lead.
• Recreate issues and document requirements for bug fixes and/or system enhancements.
• May be sole point of contact for a given team in regards to BTS projects
• Create documentation and training materials, Provide end-user training to internal and external customers.
• Critically evaluate information gathered from multiple sources to develop logical recommendations.
• Communicates release changes and develops risk plans for release schedules.
• Travel may be up to 15%.

** Items from the 2 roles outlined could overlap depending on the individual

• 7+ years related industry experience
• Must have demonstrated the capability of meeting the key accountabilities, or have the ability to learn/perform them.
• Software Development Life Cycle experience
• Basic P&C Insurance Knowledge Preferred
• Excellent problem solving and analytical skills
• Strong interpersonal and communication skills, both oral and written
• Ability to quickly learn new technology and systems
• The Company is an equal employment opportunity employer. 
• Bachelors Degree in Computer Science, Information Technology, Information Systems, or a related discipline. Equivalent experience and/or alternative qualifications will be considered.

Behavioral Skill Competencies:

• Business Knowledge
• Flexibility
• Results Oriented
• Technically Astute
• Process Management

Planning